Mettl Emotional Intelligence 2 — Questions and Answers
Question 1: A colleague receives critical feedback in a team meeting and immediately becomes defensive. Which EI skill is this person most lacking?
- Empathy
- Self-awareness
- Emotional regulation (Correct answer)
- Social skills
Correct answer: Emotional regulation
Emotional regulation is the ability to manage one's emotional reactions, especially in challenging situations like receiving criticism.
Question 2: Which of the following best describes 'emotional contagion' in the workplace?
- Sharing written emotional reports with team members
- The spread of emotions from one person to others in a group (Correct answer)
- Suppressing emotions to maintain professionalism
- Diagnosing colleagues with emotional disorders
Correct answer: The spread of emotions from one person to others in a group
Emotional contagion refers to the phenomenon where one person's emotions and expressions are mirrored and absorbed by others nearby.
Question 3: In Goleman's EI framework, 'motivation' refers primarily to:
- Being motivated by external rewards such as salary
- An intrinsic drive to achieve goals beyond external expectations (Correct answer)
- The ability to motivate other people on your team
- Completing tasks under deadline pressure
Correct answer: An intrinsic drive to achieve goals beyond external expectations
In Goleman's model, motivation is an internal drive to pursue goals for their own sake, not for external rewards.
Question 4: You notice a team member seems withdrawn after a project setback. The highest-EI response is to:
- Give them space and avoid the topic entirely
- Announce their struggle to the team to garner support
- Check in privately and acknowledge how they might be feeling (Correct answer)
- Remind them that setbacks are normal and to move on quickly
Correct answer: Check in privately and acknowledge how they might be feeling
Privately checking in and acknowledging feelings demonstrates both empathy and social awareness without embarrassing the individual.
Question 5: Which statement best illustrates low self-awareness in a professional setting?
- Asking for feedback after a presentation
- Believing your communication style is universally well-received without checking (Correct answer)
- Recognizing when stress is affecting your decision-making
- Noticing that you interrupted a colleague and apologizing
Correct answer: Believing your communication style is universally well-received without checking
Assuming your style is universally effective without seeking feedback reflects a blind spot—a hallmark of low self-awareness.
Question 6: The 'appraisal and expression' branch in the Mayer-Salovey-Caruso model refers to:
- Evaluating employee performance reviews
- Accurately identifying and expressing emotions in oneself and others (Correct answer)
- Suppressing negative emotions in professional settings
- Appraising the financial value of emotional labor
Correct answer: Accurately identifying and expressing emotions in oneself and others
This branch involves recognizing emotions accurately in faces, voices, and other cues, as well as expressing them authentically.
Question 7: A manager who adjusts their communication style based on each employee's emotional state is demonstrating:
- Manipulation
- Adaptive social skills driven by EI (Correct answer)
- Inconsistency in leadership
- Emotional suppression
Correct answer: Adaptive social skills driven by EI
Adapting communication to meet people where they are emotionally is a hallmark of high social intelligence within EI.
Mettl Emotional Intelligence 2
A colleague receives critical feedback in a team meeting and immediately becomes defensive.
Which EI skill is this person most lacking?