MCAS Email, Calendar & Communication 1 — Questions and Answers
Question 1: In Microsoft Outlook, what is the difference between 'Reply' and 'Reply All'?
- Reply sends to all recipients; Reply All sends only to the original sender
- Reply sends only to the original sender; Reply All sends to the original sender and all other recipients (Correct answer)
- Reply includes the original message; Reply All does not
- There is no difference; both behave identically
Correct answer: Reply sends only to the original sender; Reply All sends to the original sender and all other recipients
Reply addresses your response only to the person who sent the email, while Reply All sends your response to the sender and every other person who received the original message.
Question 2: In Outlook, what does the 'CC' field in an email message stand for and how is it used?
- Confidential Copy — recipients are hidden from each other
- Carbon Copy — sends a copy to additional recipients who are not the primary addressees (Correct answer)
- Courtesy Copy — automatically generates a courtesy notification
- Cross-Copy — forwards the message to an external server
Correct answer: Carbon Copy — sends a copy to additional recipients who are not the primary addressees
CC (Carbon Copy) sends a copy of the email to secondary recipients, and all recipients can see everyone in the CC field.
Question 3: In Outlook, what is the purpose of the 'BCC' field in an email?
- It sends a backup copy to your sent items folder automatically
- It sends a copy to recipients whose addresses are hidden from all other recipients (Correct answer)
- It blocks the email from being forwarded by recipients
- It certifies the email with a digital timestamp
Correct answer: It sends a copy to recipients whose addresses are hidden from all other recipients
BCC (Blind Carbon Copy) sends the message to recipients without revealing their addresses to other recipients, including those in the To and CC fields.
Question 4: In Outlook, how do you create an Out of Office automatic reply for when you are away?
- Home > Rules > New Rule > Auto Reply
- File > Automatic Replies (Out of Office) (Correct answer)
- View > Automate > Away Message
- Tools > Options > Reply Settings
Correct answer: File > Automatic Replies (Out of Office)
The Automatic Replies (Out of Office) feature under File lets you set up automated responses with optional date ranges for when you are unavailable.
Question 5: In Microsoft Outlook Calendar, what is a 'Recurring' appointment?
- An appointment that automatically invites all contacts in your address book
- An appointment that repeats on a regular schedule such as daily, weekly, or monthly (Correct answer)
- An appointment shared with multiple calendars simultaneously
- An appointment that sends reminder emails to attendees automatically
Correct answer: An appointment that repeats on a regular schedule such as daily, weekly, or monthly
A recurring appointment is set to repeat at a defined interval (daily, weekly, monthly, etc.) so you don't have to create it manually each time.
Question 6: In Outlook, what does flagging an email message do?
- Marks the email as spam and moves it to junk
- Marks the email for follow-up, making it easy to find and track later (Correct answer)
- Permanently pins the email to the top of the inbox
- Encrypts the email for security
Correct answer: Marks the email for follow-up, making it easy to find and track later
Flagging an email adds a visual follow-up marker and adds the message to your Task list so you can track items requiring action.
MCAS Email, Calendar & Communication 1
In Microsoft Outlook, what is the difference between 'Reply' and 'Reply All'?