Lean Six Sigma Green Belt Certification FREE Lean Six Sigma Green Belt DMAIC: Define Phase Concepts Questions and Answers 2 — Questions and Answers
Question 1: What is the primary output of the Define phase in DMAIC?
- Project charter (Correct answer)
- Control plan
- Process map
- Fishbone diagram
Correct answer: Project charter
The project charter is the key deliverable of the Define phase, establishing scope, goals, and team roles.
Question 2: Which tool is used in the Define phase to translate customer needs into measurable requirements?
- CTQ tree (Correct answer)
- Pareto chart
- Histogram
- Run chart
Correct answer: CTQ tree
A Critical-to-Quality (CTQ) tree breaks down broad customer needs into specific, measurable requirements.
Question 3: What does SIPOC stand for in Lean Six Sigma?
- Suppliers, Inputs, Process, Outputs, Customers (Correct answer)
- Strategy, Implementation, Process, Outcomes, Control
- Scope, Issues, Plan, Objectives, Constraints
- Standards, Inputs, Procedures, Operations, Compliance
Correct answer: Suppliers, Inputs, Process, Outputs, Customers
SIPOC is a high-level process map identifying Suppliers, Inputs, Process steps, Outputs, and Customers.
Question 4: A project team is struggling to narrow focus on what matters most to the customer. Which Define phase concept should they revisit?
- Voice of the Customer (Correct answer)
- Statistical process control
- Design of experiments
- Hypothesis testing
Correct answer: Voice of the Customer
Voice of the Customer captures customer expectations and preferences to guide project priorities.
Question 5: What is the purpose of a problem statement in the Define phase?
- To describe the issue in measurable terms without implying a cause or solution (Correct answer)
- To assign blame for the defect to a specific department
- To propose the most likely root cause
- To outline the budget for the improvement project
Correct answer: To describe the issue in measurable terms without implying a cause or solution
A well-written problem statement quantifies the gap between current and desired performance without jumping to causes or solutions.
Question 6: Which stakeholder analysis tool visually categorizes stakeholders by their level of influence and interest?
- Power-Interest grid (Correct answer)
- Gantt chart
- Affinity diagram
- Check sheet
Correct answer: Power-Interest grid
The Power-Interest grid plots stakeholders on two axes to help the team prioritize engagement strategies.
Lean Six Sigma Green Belt Certification FREE Lean Six Sigma Green Belt DMAIC: Define Phase Concepts Questions and Answers 2
What is the primary output of the Define phase in DMAIC?