Lean Six Sigma Black Belt Certification Define Phase: Project Charter 2 — Questions and Answers
Question 1: Which section of a project charter quantifies the financial impact of successfully completing the project?
- Business case (Correct answer)
- Problem statement
- Goal statement
- Project scope
Correct answer: Business case
The business case section quantifies the financial and strategic value that justifies the investment in the project.
Question 2: A project charter goal statement should be written using which framework to ensure it is measurable and time-bound?
- SIPOC
- SMART (Correct answer)
- 5 Whys
- RACI
Correct answer: SMART
SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound, making them ideal for project charter goal statements.
Question 3: In a Lean Six Sigma project charter, the 'entitlement' of a process refers to:
- The regulatory compliance requirements
- The theoretical best performance the process can achieve (Correct answer)
- The budget allocated to the project team
- The customer's minimum acceptable performance level
Correct answer: The theoretical best performance the process can achieve
Entitlement is the best performance a process can theoretically achieve given its current design, often used to set the project goal.
Question 4: When a Black Belt discovers mid-charter development that the project scope is too broad, the best corrective action is to:
- Proceed anyway and adjust later during Analyze phase
- Narrow the scope and re-align with the sponsor (Correct answer)
- Split into multiple sub-projects documented within the same charter
- Remove the scope boundary section entirely
Correct answer: Narrow the scope and re-align with the sponsor
Narrowing scope and re-aligning with the sponsor ensures the project is feasible and maintains sponsor commitment before work begins.
Question 5: Which charter element formally documents who has decision-making authority over project resources and direction?
- Problem statement
- Team roles and responsibilities (Correct answer)
- Milestone plan
- Voice of the Customer summary
Correct answer: Team roles and responsibilities
The team roles and responsibilities section defines authority levels, including who is the sponsor, Black Belt, and team members.
Question 6: A project charter's problem statement should avoid which of the following?
- Quantifying the magnitude of the problem
- Stating when the problem occurs
- Identifying the root cause of the problem (Correct answer)
- Describing where the problem is observed
Correct answer: Identifying the root cause of the problem
The problem statement describes what is wrong and its impact; identifying root cause is the job of the Analyze phase, not the Define phase.
Question 7: The primary purpose of obtaining a sponsor's signature on the project charter is to:
- Satisfy an administrative documentation requirement
- Formally authorize the project and commit organizational resources (Correct answer)
- Transfer legal liability to the sponsor
- Signal that the project has been completed successfully
Correct answer: Formally authorize the project and commit organizational resources
Sponsor signature formally authorizes the project, commits resources, and signals organizational support for the team's work.
Lean Six Sigma Black Belt Certification Define Phase: Project Charter 2
Which section of a project charter quantifies the financial impact of successfully completing the project?