IKM Workforce Aptitude and Behavior 2 — Questions and Answers
Question 1: What does emotional intelligence (EQ) measure?
- Technical problem-solving
- Ability to recognize, understand, and manage emotions (Correct answer)
- Mathematical reasoning
- Memory capacity
Correct answer: Ability to recognize, understand, and manage emotions
EQ measures the ability to perceive, understand, manage, and use emotions effectively.
Goleman's model: self-awareness, self-regulation, motivation, empathy, social skills. High EQ correlates with better leadership, collaboration, and conflict resolution.
Question 2: Which conflict resolution style involves mutual concessions?
- Competing
- Avoiding
- Compromising (Correct answer)
- Accommodating
Correct answer: Compromising
Compromising involves both parties making concessions to reach middle ground.
Thomas-Kilmann's five styles: Competing (win-lose), Accommodating (lose-win), Avoiding (lose-lose), Collaborating (win-win), Compromising (partial win). Useful when time is limited.
Question 3: What is a behavioral interview question?
- Technical knowledge test
- Predicting future behavior based on past actions (Correct answer)
- Educational background assessment
- Salary evaluation
Correct answer: Predicting future behavior based on past actions
Behavioral questions assess how candidates handled real situations in the past.
Uses STAR format: Situation, Task, Action, Result. Evaluates competencies like leadership, problem-solving, adaptability, and teamwork.
Question 4: What is the Dunning-Kruger effect?
- Accurate self-assessment
- Low-ability people overestimate competence; highly skilled underestimate (Correct answer)
- Experts rate higher than novices
- Self-assessment beats peer assessment
Correct answer: Low-ability people overestimate competence; highly skilled underestimate
People with limited knowledge overestimate ability while experts tend to underestimate.
Unskilled individuals lack metacognitive ability to recognize incompetence. As competence increases, awareness of complexity grows. Objective assessments help counteract this bias.
Question 5: Which leadership style involves minimal team input?
- Democratic
- Transformational
- Autocratic (Correct answer)
- Servant
Correct answer: Autocratic
Autocratic leadership involves unilateral decision-making with little team input.
Effective in crisis situations but reduces morale in knowledge work. Situational Leadership suggests matching style to team maturity: directing, coaching, supporting, delegating.
Question 6: What is cognitive bias?
- Preference for logical thinking
- Systematic deviation from rational judgment (Correct answer)
- Positive trait speeding decisions
- Neurological condition
Correct answer: Systematic deviation from rational judgment
Cognitive biases are systematic patterns that cause errors in judgment and decision-making.
Common biases: confirmation, anchoring, halo effect, groupthink, status quo. Mitigations: structured decisions, diverse perspectives, data-driven analysis.
IKM Workforce Aptitude and Behavior 2
What does emotional intelligence (EQ) measure?