Funeral Services Funeral Home Management 2 — Questions and Answers
Question 1: What is the purpose of a funeral home's arrangement conference?
- To sell the most expensive package to the family
- To gather information and plan all funeral service details with the family (Correct answer)
- To obtain consent for embalming only
- To collect payment before services begin
Correct answer: To gather information and plan all funeral service details with the family
The arrangement conference is a meeting where the funeral director works with the family to plan all details of the funeral service and complete necessary paperwork.
Question 2: What does CANA stand for in the funeral industry?
- Cremation Association of North America (Correct answer)
- Casket and Urn National Association
- Cemetery Administration of North America
- Cremation Advocacy and Notification Act
Correct answer: Cremation Association of North America
CANA stands for the Cremation Association of North America, a trade organization that provides education and advocacy for the cremation industry.
Question 3: What is the role of the NFDA?
- A federal regulatory body for funeral homes
- The National Funeral Directors Association, a professional trade organization (Correct answer)
- The National Forensic and Death Administration
- A state licensing board
Correct answer: The National Funeral Directors Association, a professional trade organization
The NFDA (National Funeral Directors Association) is the largest funeral industry trade association, providing education, advocacy, and resources to funeral professionals.
Question 4: What is 'upselling' in the context of funeral service ethics?
- Offering premium services that genuinely meet family needs
- Pressuring families to purchase more expensive items than needed (Correct answer)
- Providing add-on grief counseling services
- Selling preneed contracts
Correct answer: Pressuring families to purchase more expensive items than needed
Unethical upselling involves pressuring grieving families into purchasing more expensive goods or services than they need or want.
Question 5: What is 'aftercare' in funeral service?
- Post-burial maintenance of the grave site
- Follow-up support and grief resources provided to bereaved families after the funeral (Correct answer)
- Care of the body after embalming
- Cleaning of the funeral home after a service
Correct answer: Follow-up support and grief resources provided to bereaved families after the funeral
Aftercare refers to the support services, grief resources, and follow-up care that funeral homes provide to families after the funeral service is complete.
Question 6: Which accounting method is most commonly used by funeral homes to track individual service profitability?
- Cash basis accounting
- Job costing (Correct answer)
- FIFO inventory method
- Accrual accounting only
Correct answer: Job costing
Job costing tracks the costs associated with each individual funeral case, allowing management to calculate profitability on a per-service basis.
Funeral Services Funeral Home Management 2
What is the purpose of a funeral home's arrangement conference?