CLERICAL Ability 1 — Questions and Answers
Question 1: Work a person completes over a number of years.
- seasonal job
- career (Correct answer)
- job history
- employee reference
Correct answer: career
The phrase 'Work a person completes over a number of years' is the definition of a career. A career encompasses an individual's professional journey, including various jobs and experiences, over an extended period. The other options describe specific types of jobs or employment records.
Question 2: A well-known someone, such as a teacher, who suggests you for a position.
- job history
- employee reference (Correct answer)
- equal sign
- career
Correct answer: employee reference
An 'employee reference' is a recommendation provided by someone who knows your work ethic and abilities, such as a former teacher or supervisor, to support your application for a new position. This definition directly matches the concept of a 'well-known someone... who suggests you for a position'.
Question 3: The Equal Employment Opportunity Commission ensures workplace equity.
- DISCRIMINATION
- JOB HISTORY
- EEOC (Correct answer)
- BANK STATEMENT
Correct answer: EEOC
The Equal Employment Opportunity Commission is a federal agency responsible for enforcing civil rights laws against workplace discrimination. Its widely recognized abbreviation is EEOC. This acronym is commonly used in discussions about workplace equity and anti-discrimination policies.
Question 4: A final balance is shown here along with a list of all paid checks, deposits, and charges made to the account.
- check
- career
- debit card
- bank statement (Correct answer)
Correct answer: bank statement
A 'bank statement' is a document issued by a bank to its account holders, typically monthly. It provides a summary of all financial transactions, including deposits, withdrawals, paid checks, and any charges, along with the final balance of the account. This description perfectly matches the definition provided.
Question 5: Electronic banking device that provides cash withdrawals, deposits, and other services.
- Word
- CREDIT CARD
- BANK STATEMENT
- ATM (Correct answer)
Correct answer: ATM
An ATM, or Automated Teller Machine, is an electronic banking device that allows customers to perform various transactions without human assistance. These services commonly include cash withdrawals, deposits, balance inquiries, and fund transfers, directly matching the description provided.
Question 6: The icon for attaching files to emails.
- publisher
- powerpoint
- word
- paperclip (Correct answer)
Correct answer: paperclip
The paperclip icon is universally recognized across email platforms and other digital communication tools as the symbol for attaching files. Clicking this icon allows users to browse their computer and select documents, images, or other files to send along with their message.
Question 7: A spreadsheet program with mathematical operations.
- Excel (Correct answer)
- Equal Sign
- Career
- Powerpoint
Correct answer: Excel
Excel is a popular spreadsheet program developed by Microsoft. It is designed for organizing, analyzing, and manipulating data in tables, and it offers extensive capabilities for mathematical operations, formulas, and data visualization. This description accurately defines the primary function of Excel.
Question 8: A written request made by the bank in order to make a payment or transfer money to the checkholder.
- Bank Statement
- Check (Correct answer)
- Credit Card
- Discrimination
Correct answer: Check
A 'check' is a written, dated, and signed instrument that directs a bank to pay a specific amount of money from a person's account to the payee indicated on the check. This definition precisely describes the function of a check as a written request from the bank to make a payment or transfer money.
Question 9: When alphabetizing, take into account the digits spelled out in words if the company name has them. <br> Example: 2nd Avenue Deli becomes Second Avenue Deli <br>
- Businesses - Rule 1: Consider the Name of the Business
- Businesses - Rule 5: Simplifying Government Departments
- Businesses - Rule 3: Spell Out Numerals (Correct answer)
- Businesses - Rule 4: Consider the Location of the Business
Correct answer: Businesses - Rule 3: Spell Out Numerals
The correct answer, 'Businesses - Rule 3: Spell Out Numerals,' accurately describes the principle demonstrated. When alphabetizing business names, numerals like '2nd' should be spelled out as 'Second' to ensure proper alphabetical placement. This rule standardizes filing practices, preventing numerical entries from being grouped separately and ensuring a consistent alphabetical order based on the full word.
Question 10: There are several instances of last names that contain an apostrophe. You should disregard the apostrophes and proceed to alphabetize these names in the correct sequence despite their presence. <br> <br> Example: Siobhan O'Reilly before S. Orenthal <br> Ian Daclan before Joe D'agostino <br>
- Names of Individuals - Rule 1: Last Name; First Name/Initial; Middle Name/Initial; Title
- Names of Individuals - Rule 3: Prefixes Are Not Considered Separately
- Names of Individuals - Rule 2: Ignore Apostrophes (Correct answer)
- Names of Individuals - Rule 4: Ignore Hyphens
Correct answer: Names of Individuals - Rule 2: Ignore Apostrophes
The correct answer, 'Names of Individuals - Rule 2: Ignore Apostrophes,' directly states the rule illustrated by the examples. When alphabetizing names of individuals, apostrophes are disregarded, meaning names like O'Reilly are treated as if the apostrophe is not present. This ensures consistent alphabetical sequencing based solely on the letters, preventing apostrophes from disrupting the natural order of names.
Question 11: When a last name contains a hyphen, pretend it is not there and consider both names as one and alphabetize accordingly. <br> <br> Example: Hilary Hersch-Cottrell before John Hirschel <br>
- Names of Individuals - Rule 3: Prefixes Are Not Considered Separately
- Names of Individuals - Rule 1: Last Name; First Name/Initial; Middle Name/Initial; Title
- Names of Individuals - Rule 4: Ignore Hyphens (Correct answer)
- Names of Individuals - Rule 2: Ignore Apostrophes
Correct answer: Names of Individuals - Rule 4: Ignore Hyphens
The correct answer, 'Names of Individuals - Rule 4: Ignore Hyphens,' precisely matches the rule described. When a last name contains a hyphen, the standard practice for alphabetizing is to disregard the hyphen and treat both parts of the name as a single, continuous unit. This ensures that names like 'Hersch-Cottrell' are filed correctly based on the combined letters, maintaining a logical alphabetical order without the hyphen causing a break in the sequence.
Question 12: Businesses with the same name all around the country frequently exist. Think about the city first when ordering these. The state should only come into play if there are two or more cases in the same city or a city with the same name. <br> <br> Examples: Acme Tires, Alta Dena, CA before Acme Tires, San Diego, CA <br> <br> Acme Tires, Lexington, KY before Acme Tires, Lexington, MA
- Businesses - Rule 5: Simplifying Government Departments
- Businesses - Rule 4: Consider the Location of the Business (Correct answer)
- Businesses - Rule 2: Ignore Apostrophes, Small Words, Hyphens, and Spaces
- Businesses - Rule 1: Consider the Name of the Business
Correct answer: Businesses - Rule 4: Consider the Location of the Business
The correct answer, 'Businesses - Rule 4: Consider the Location of the Business,' accurately reflects the principle for alphabetizing businesses with identical names. When multiple businesses share the same name, their location becomes the primary sorting factor. The rule dictates alphabetizing by city first, and only if cities are identical, then by state, ensuring a precise and logical filing order.
Question 13: Examine, Index, Code, Sort, and Store.
- Businesses - Rule 3: Spell Out Numerals
- Businesses - Rule 1: Consider the Name of the Business
- Businesses - Rule 4: Consider the Location of the Business
- Filing: Steps (Correct answer)
Correct answer: Filing: Steps
The correct answer, 'Filing: Steps,' correctly identifies the sequence of actions provided. 'Examine, Index, Code, Sort, and Store' are the universally recognized sequential steps involved in the systematic process of filing documents. Following these steps ensures efficiency, accuracy, and consistency in organizing and retrieving records within a clerical environment.
Question 14: Alphabetization <br> <br> A. Calderon, Joseph A. <br> B. Callejo, MArk F. <br> C. Castro, Gerlad D. <br> D. Cac, Frederick H. <br> E. Cawili, Troy W.
- DBACE
- DABCE (Correct answer)
- ECABD
- ADBCE
Correct answer: DABCE
To alphabetize these names, we compare them letter by letter, starting with the last name. 'Cac' (D) comes first, followed by 'Calderon' (A), then 'Callejo' (B), 'Cawili' (E), and finally 'Castro' (C). Therefore, the correct alphabetical order is DABCE, based on the systematic comparison of each name.
Question 15: Alphabetization <br> <br> A. Zabala, John G. <br> B. Zabala, Mark John R. <br> C. Zabala, Mark John R. <br> D. Zabala, Maynard H.
- BACD (Correct answer)
- CBAD
- BADC
- DACB
Correct answer: BACD
When names share the same last name, alphabetization proceeds to the first name, then the middle name or initial. 'John G.' (A) comes before 'Mark John R.' (B and C), and 'Mark John R.' comes before 'Maynard H.' (D). Since B and C are identical, their relative order doesn't change the overall sequence, but they both fall between A and D, making BACD a valid alphabetical arrangement.
Question 16: Alphabetization <br> <br> A. Loisa L. Perez <br> B. Leonida P. Ofiaza <br> C. Loida D. Oracion <br> D. Leonard S. Guzman
- DBCA (Correct answer)
- CADB
- BADC
- DACB
Correct answer: DBCA
To alphabetize these names, we first compare the last names. 'Guzman' (D) comes before 'Ofiaza' (B), 'Oracion' (C), and 'Perez' (A). Next, comparing 'Ofiaza' (B) and 'Oracion' (C), 'Ofiaza' comes before 'Oracion.' Finally, 'Perez' (A) comes last, resulting in the correct alphabetical order DBCA.
CLERICAL Ability 1
Work a person completes over a number of years.