Free ACSP Apple Device Support Questions and Answers 1 — Questions and Answers
Question 1: Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?
- Extensions and Logs
- Installations and Managed Client
- Managed Client and Profiles (Correct answer)
- Profiles and Sync Services
Correct answer: Managed Client and Profiles
Explanation: <br> You can view the Managed Client and Profiles system reports to verify that a Mac is enrolled by an MDM solution. <br> Continue to study resources related to the following learning objective: Locate a configuration profile on a managed Mac in System Information.
Question 2: Which two technologies must you turn on to use Continuity features on your Apple devices?
- Bluetooth and Wi-Fi (Correct answer)
- Remote Login and Wi-Fi
- Media Sharing and Remote Login
- Media Sharing and Screen Sharing
Correct answer: Bluetooth and Wi-Fi
Explanation: <br> Bluetooth and Wi-Fi must be turned on to use Continuity features on Apple devices. <br> Continue to study resources related to the following learning objective: Describe iCloud and Continuity.
Question 3: How do you view log messages — as they appear — in Console?
- In the sidebar select the device whose log messages you want to view, then click Info.
- In the sidebar select the device whose log messages you want to view, then click “Start streaming.” (Correct answer)
- In the sidebar select system log, click the log message, then choose View > Expand Selected Row.
- In the sidebar select Log Reports, click the log message, then choose View > Expand Selected Row.
Correct answer: In the sidebar select the device whose log messages you want to view, then click “Start streaming.”
Explanation: <br> Use this method to view log messages in Console. <br> Continue to study resources related to the following learning objective: Locate error, hang, and crash messages in Console to help identify issues on a Mac.
Question 4: The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad. <br><br> What happens when Location Services is skipped during Setup Assistant?
- The user can turn on Location Services.
- The user can’t configure Location Services. (Correct answer)
- The user is required to turn on Location Services.
- The user is prompted to turn on Location Services.
Correct answer: The user can’t configure Location Services.
Explanation: <br> The user can’t configure Location Services if an MDM solution configured Setup Assistant to skip the option. <br> Continue to study resources related to the following learning objective: Identify whether a Setup Assistant screen on iPhone, iPad, or Mac is skipped due to MDM.
Question 5: You want to update your iPhone to the latest version of iOS, but you don’t see an update option. <br><br> What is the reason why the latest version of iOS wouldn’t appear in Settings > Software Update?
- Your Wi-Fi network is only 2.4GHz.
- Your iPhone doesn’t support the latest release. (Correct answer)
- On your iPhone, you have Lockdown Mode turned on.
- You don’t have enough storage in iCloud.
Correct answer: Your iPhone doesn’t support the latest release.
Explanation: <br> iOS version updates aren’t offered on iPhone devices that are no longer compatible with that version. <br> Continue to study resources related to the following learning objective: Troubleshoot operating system installations, updates, or upgrades on iPhone, iPad, or Mac.
Question 6: Apple scans software for known malware and, if none is found, issues a ticket. <br><br> Which Apple service provides the ticket?
- App Store
- Gatekeeper
- Notarization (Correct answer)
- XProtect
Correct answer: Notarization
Explanation: <br> Notarization is the scanning service that issues the ticket when no malware is found. <br> Continue to study resources related to the following learning objective: Recognize how Notarization protects a Mac from non–App Store malware.
Question 7: What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?
- The backup continues.
- The backup pauses until your iPhone reconnects. (Correct answer)
- The backup stops and you must restart it in iCloud settings when your iPhone reconnects.
- The backup stops and is archived; it automatically restarts from the beginning when your iPhone reconnects.
Correct answer: The backup pauses until your iPhone reconnects.
Explanation: <br> If iPhone disconnects from a Wi-Fi network during an iCloud backup, the backup pauses until the device connects to Wi-Fi again. A backup continues using the cellar network if the Back Up Over Cellular setting is turned on in Settings > Apple ID > iCloud > iCloud Backup. <br> Continue to study resources related to the following learning objective: Create an iCloud backup for a managed iPhone or iPad.
Question 8: Which user account type can make system-wide changes on a Mac?
- Guest
- Standard
- Administrator (Correct answer)
- Sharing Only
Correct answer: Administrator
Explanation: <br> Only an Administrator account user can make system-wide changes on a Mac. <br> Continue to study resources related to the following learning objective: Describe the difference between a user account and an administrator account on a Mac.
Question 9: Brian receives an alert from his Mac. It says the Mac disk is almost full. In the alert, he clicks Manage and several recommendations to resolve the issue appear. Brian selects the Optimize Storage option. <br><br> What does Optimize Storage do to help manage Brian’s Mac storage?
- Movies and TV shows that Brian already watched are automatically removed. (Correct answer)
- If his MDM solution permits, documents and data are moved to iCloud storage.
- Files that weren’t modified in more than 365 days are automatically compressed.
- Files that weren’t modified in more than 365 days are automatically moved to iCloud storage.
Correct answer: Movies and TV shows that Brian already watched are automatically removed.
Explanation: <br> To save disk space, the Optimize Storage option automatically removes already watched Apple TV movies and TV shows and keeps only recent email attachments on a Mac when storage space is needed. <br> Continue to study resources related to the following learning objective: Manage data storage on Mac computers.
Question 10: The BetterBag MDM administrator configures Setup Assistant to skip Accessibility on a managed Mac. <br><br> What happens when Accessibility is skipped during Setup Assistant?
- The user can’t turn on Accessibility.
- The user hears VoiceOver automatically.
- The user can’t hear VoiceOver automatically. (Correct answer)
- The user is prompted to turn on Accessibility.
Correct answer: The user can’t hear VoiceOver automatically.
Explanation: <br> For the Accessibility pane to be hidden, a Mac must be enrolled in an MDM solution; assigned an MDM server linked to Apple Business Manager, Apple Business Essentials, or Apple School Manager; and connected to the internet using Ethernet. <br> Continue to study resources related to the following learning objective: Set up VoiceOver, Zoom, and Switch Control accessibility features on iPhone, iPad, and Mac.
Question 11: How do you view log messages in Console?
- In the Console sidebar select Log Reports, then open a report.
- In the Console search field, add activity to the search string.
- Control-click the Process window, then select Group by Activity.
- In Console click “Start streaming,” then click Activities in the toolbar. (Correct answer)
Correct answer: In Console click “Start streaming,” then click Activities in the toolbar.
Explanation: <br> Use this method to view log messages in Console. <br> Continue to study resources related to the following learning objective: Locate error, hang, and crash messages in Console to help identify issues on a Mac.
Free ACSP Apple Device Support Questions and Answers 1
Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?