Epic Skills Assessment Epic Skills Assessment Role-Based Scenario Problems Questions and Answers 2 — Questions and Answers
Question 1: A nurse notices that a patient's medication list in Epic shows a duplicate order for the same antibiotic. What is the most appropriate first step?
- Administer both doses as ordered
- Discontinue both orders and reorder
- Verify with the prescribing provider before administering (Correct answer)
- Delete the duplicate order from the system
Correct answer: Verify with the prescribing provider before administering
Duplicate medication orders require provider verification before any action to ensure patient safety and accurate documentation.
Question 2: During an Epic go-live, a registration clerk cannot find the correct insurance plan in the payor list. What should the clerk do?
- Leave the insurance field blank and proceed
- Select the closest matching plan available
- Use the self-pay option temporarily and flag for follow-up
- Contact the help desk and document the issue in the patient record (Correct answer)
Correct answer: Contact the help desk and document the issue in the patient record
Contacting the help desk ensures the correct plan is added while documenting the issue prevents revenue cycle delays.
Question 3: A physician is using Epic's In Basket and receives a patient message requesting a controlled substance refill. What workflow should the physician follow?
- Approve the refill directly from the In Basket message
- Review the patient's prescription history and PDMP before responding (Correct answer)
- Forward the message to the front desk for scheduling
- Delete the message and wait for the patient to call the office
Correct answer: Review the patient's prescription history and PDMP before responding
Reviewing prescription history and the Prescription Drug Monitoring Program is required before authorizing any controlled substance refill.
Question 4: A medical assistant is rooming a patient and notices the problem list contains a resolved condition still marked as active. What is the correct action in Epic?
- Remove the condition from the problem list entirely
- Change the status from active to resolved and document the date (Correct answer)
- Ignore it since only providers can modify the problem list
- Add a new entry noting the condition is resolved
Correct answer: Change the status from active to resolved and document the date
Changing the status to resolved with a date maintains the clinical history while accurately reflecting the patient's current health.
Question 5: A billing specialist discovers that a charge was posted to the wrong encounter in Epic. What is the proper resolution workflow?
- Void the charge and repost it to the correct encounter (Correct answer)
- Edit the encounter number directly on the existing charge
- Submit the claim as-is and adjust after payment
- Contact the provider to change the encounter date
Correct answer: Void the charge and repost it to the correct encounter
Voiding and reposting ensures the charge audit trail remains intact while correcting the encounter association.
Question 6: A pharmacist receives an electronic prescription in Epic that triggers a severe drug-drug interaction alert. The alert level is classified as critical. What should the pharmacist do?
- Override the alert and dispense the medication
- Place the prescription on hold and contact the prescribing provider (Correct answer)
- Substitute an alternative medication without provider approval
- Dispense the medication with a patient warning label only
Correct answer: Place the prescription on hold and contact the prescribing provider
Critical drug-drug interaction alerts require pharmacist-provider communication before dispensing to ensure patient safety.
Epic Skills Assessment Epic Skills Assessment Role-Based Scenario Problems Questions and Answers 2
A nurse notices that a patient's medication list in Epic shows a duplicate order for the same antibiotic.
What is the most appropriate first step?