DRI DRI Training, Awareness & Human Factors 1 — Questions and Answers
Question 1: What is the primary goal of a BC/DR awareness program for employees?
- To ensure all staff understand their roles and responsibilities during a disruption (Correct answer)
- To train employees to replace the BC team during an incident
- To teach employees how to conduct risk assessments independently
- To familiarize staff with the organization's financial recovery plans
Correct answer: To ensure all staff understand their roles and responsibilities during a disruption
A BC/DR awareness program ensures that all employees understand their specific roles, responsibilities, and expected actions during a disruption, enabling an effective and coordinated response.
Question 2: Which of the following BEST describes the 'human factor' challenge in disaster recovery?
- People behave unpredictably under stress, which can undermine even well-designed recovery plans (Correct answer)
- The cost of training human staff exceeds the cost of automated recovery systems
- Human staff cannot perform recovery tasks as quickly as automated systems
- Employees typically refuse to follow BC plans during actual incidents
Correct answer: People behave unpredictably under stress, which can undermine even well-designed recovery plans
Human factors in disaster recovery acknowledge that stress, fear, and unfamiliar circumstances cause unpredictable behavior that can undermine even technically sound recovery plans.
Question 3: How often should BC/DR training be provided to new employees according to DRI best practices?
- During onboarding and before they are assigned to any critical recovery role (Correct answer)
- Only after they have been employed for one full year
- Solely when a real incident occurs and they are called to respond
- Every three years as part of standard professional development
Correct answer: During onboarding and before they are assigned to any critical recovery role
DRI best practices call for BC/DR training to be integrated into employee onboarding so staff understand their responsibilities from the start, before they are needed in a recovery role.
Question 4: What is the purpose of role-specific BC training versus general awareness training?
- To provide detailed, actionable instructions tailored to each person's specific recovery responsibilities (Correct answer)
- To replace the need for a written BC plan for specialized staff
- To allow recovery team members to skip general awareness sessions
- To teach all employees the same recovery procedures regardless of their role
Correct answer: To provide detailed, actionable instructions tailored to each person's specific recovery responsibilities
Role-specific training provides individuals with the precise procedures and responsibilities relevant to their function in the recovery effort, which general awareness training cannot provide.
Question 5: Which method is MOST effective for reinforcing BC awareness among employees over time?
- Regular, varied touchpoints such as newsletters, tabletop exercises, and brief refresher sessions (Correct answer)
- A single comprehensive annual training session covering all BC topics
- Posting the BC plan on the intranet and requiring employees to read it
- Distributing printed BC plan summaries to all staff at the start of each year
Correct answer: Regular, varied touchpoints such as newsletters, tabletop exercises, and brief refresher sessions
Regular, varied communications and exercises reinforce BC awareness far more effectively than single events because they maintain engagement and keep recovery procedures fresh in employees' minds.
Question 6: In DRI's Professional Practices, who is ultimately responsible for ensuring BC training is conducted and maintained?
- Senior management, who must champion and resource the BC program (Correct answer)
- The IT department, as they own the technical recovery systems
- Individual employees, who must self-certify their BC knowledge
- External consultants hired to manage the BC program
Correct answer: Senior management, who must champion and resource the BC program
DRI's Professional Practices place ultimate responsibility for BC training on senior management, who must provide leadership, resources, and cultural support for the organization's BC program.
DRI DRI Training, Awareness & Human Factors 1
What is the primary goal of a BC/DR awareness program for employees?