CVA CVA Field Inspection & Site Verification 1 — Questions and Answers
Question 1: What is the primary objective of a CVA field inspection?
- To independently confirm that conditions described in submitted documents match physical reality (Correct answer)
- To replace the documentation review process
- To interview claimants under oath
- To collect original documents from the claimant
Correct answer: To independently confirm that conditions described in submitted documents match physical reality
Field inspections are conducted to independently verify that physical conditions at a site match what has been represented in submitted documentation.
Question 2: Before conducting a field inspection, a CVA agent should FIRST:
- Review all existing case documentation and identify discrepancies to investigate (Correct answer)
- Arrive unannounced to prevent coaching
- Call the claimant to reschedule multiple times
- Submit the final report with anticipated findings
Correct answer: Review all existing case documentation and identify discrepancies to investigate
Reviewing existing documentation and identifying discrepancies before the visit ensures the field inspection is targeted and productive.
Question 3: During a site visit, a CVA agent observes conditions contradicting submitted records. What should the agent do first?
- Document observations with notes, photos, and timestamps before leaving the site (Correct answer)
- Immediately notify the claimant of the discrepancy
- Complete the visit without recording the contradiction
- Request a second visit before documenting anything
Correct answer: Document observations with notes, photos, and timestamps before leaving the site
All field observations must be documented with notes, photographs, and timestamps on-site to preserve evidentiary integrity.
Question 4: Which of the following is an acceptable form of evidence gathered during a CVA field inspection?
- Dated photographs with GPS metadata (Correct answer)
- Agent's recollection written one week after the visit
- Verbal summary provided by the claimant
- Photocopies of documents the claimant hands to the agent at the door
Correct answer: Dated photographs with GPS metadata
Dated photographs with GPS metadata are objective, time-stamped evidence that withstands scrutiny in verification proceedings.
Question 5: A CVA agent arrives for a scheduled inspection and no one is present. The correct action is to:
- Document the no-show with time, date, and photos of the exterior, then follow escalation protocol (Correct answer)
- Force entry to complete the inspection
- Approve the claim since the inspection could not be obstructed
- Re-schedule indefinitely without notation
Correct answer: Document the no-show with time, date, and photos of the exterior, then follow escalation protocol
No-shows must be documented thoroughly, including photographic evidence of the agent's presence, and escalated per protocol.
Question 6: What safety protocol must a CVA agent follow when conducting inspections in unfamiliar or potentially high-risk locations?
- Notify a supervisor of the location and expected return time before beginning the visit (Correct answer)
- Conduct the inspection alone without disclosing the location
- Bring personal recording equipment regardless of local laws
- Postpone all inspections in unfamiliar areas indefinitely
Correct answer: Notify a supervisor of the location and expected return time before beginning the visit
Notifying a supervisor of the inspection location and expected return time is a basic safety protocol required for field agents.
CVA CVA Field Inspection & Site Verification 1
What is the primary objective of a CVA field inspection?