CTP CTP Customer Service & Carrier Relations 1 — Questions and Answers
Question 1: In transportation, a shipper's 'tender acceptance rate' measures:
- How quickly drivers accept payroll deposits
- The percentage of load tenders a carrier accepts versus those it declines (Correct answer)
- The speed at which freight is loaded at the dock
- How often customers pay invoices on time
Correct answer: The percentage of load tenders a carrier accepts versus those it declines
Tender acceptance rate tracks the percentage of shipment tenders a carrier accepts, indicating that carrier's reliability and capacity commitment.
Question 2: What is a 'preferred carrier program' in shipper-carrier relations?
- A government-mandated carrier ranking system
- A shipper's strategy of giving higher freight volume to carriers who meet performance and rate standards (Correct answer)
- A DOT certification for elite motor carriers
- A union agreement governing driver wages
Correct answer: A shipper's strategy of giving higher freight volume to carriers who meet performance and rate standards
A preferred carrier program incentivizes high-performing carriers with more freight volume in exchange for competitive rates and reliable service.
Question 3: Which element is MOST important when establishing a carrier contract for a CTP transportation manager?
- The carrier's social media follower count
- Clearly defined rates, service standards, liability terms, and performance metrics (Correct answer)
- The carrier's logo and branding guidelines
- The number of company-sponsored events the carrier attends
Correct answer: Clearly defined rates, service standards, liability terms, and performance metrics
Effective carrier contracts must specify rates, service level expectations, liability provisions, and measurable performance metrics to protect both parties.
Question 4: When a shipment is delivered damaged, the FIRST step for the transportation manager is to:
- Immediately terminate the carrier contract
- Document the damage with photos and file a formal freight claim with the carrier (Correct answer)
- Refuse future tenders to that carrier without notice
- Contact FMCSA to report the driver
Correct answer: Document the damage with photos and file a formal freight claim with the carrier
Proper freight claim procedure requires thorough damage documentation including photos, followed by a formal written claim submitted to the carrier.
Question 5: The Carmack Amendment governs what aspect of US transportation?
- Driver hours of service regulations
- Carrier liability for loss and damage to interstate freight shipments (Correct answer)
- Environmental emissions standards for trucks
- Minimum wage requirements for dockworkers
Correct answer: Carrier liability for loss and damage to interstate freight shipments
The Carmack Amendment establishes the framework for carrier liability in cases of loss or damage to goods shipped in interstate commerce.
Question 6: What does 'shipper of record' status mean in US transportation?
- The shipper who ships the most freight nationally
- The legally responsible party named on the bill of lading for a shipment (Correct answer)
- The shipper with the longest carrier relationship
- A government designation for certified shippers
Correct answer: The legally responsible party named on the bill of lading for a shipment
The shipper of record is the party legally identified on the bill of lading as responsible for the shipment, including compliance obligations.
CTP CTP Customer Service & Carrier Relations 1
In transportation, a shipper's 'tender acceptance rate' measures: