CSA Cheat Sheet 2026

The 30 highest-yield CSA facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. When a ServiceNow administrator configures a 'UI Action' with the 'Client' checkbox checked, where does the action's script execute? → In the user's browser using JavaScript
2. In ServiceNow, what is the purpose of the 'sys_id' field visible in a record's URL? → It is a unique identifier for every record in the database
3. Which ITIL role is primarily responsible for managing the lifecycle of all Incidents? → Incident Manager
4. Which ServiceNow UI element allows an administrator to configure what actions (buttons) appear at the top and bottom of a form for a specific table and view? → UI Action
5. Which ServiceNow feature allows you to define conditions under which certain form fields become visible or mandatory? → UI Policies
6. What does setting 'Copy empty fields' to true on a Transform Map do? → Overwrites target field values with blank when the source field is empty
7. What is the purpose of the ServiceNow 'Scheduled Script Execution' (Scheduled Job)? → Runs a script automatically at defined time intervals without user interaction
8. What is the keyboard shortcut used in the ServiceNow classic UI to open the Global Search bar? → / (forward slash)
9. Which of the following best describes a 'Record Producer' in the ServiceNow Service Catalog? → A catalog item that creates a record in any ServiceNow table when submitted
10. What is the recommended strategy for managing update sets in a multi-developer environment? → Each developer works in their own update set to isolate changes
11. Which ServiceNow feature enables administrators to define parent-child table inheritance? → Table Extensions
12. What is the role of a Business Rule? → To run logic on record operations
13. Which of the following enables users to report issues or submit requests? → Service Portal
14. Which Flow Designer component provides pre-built, low-code steps for ServiceNow platform operations like 'Create Task' or 'Ask for Approval'? → ServiceNow Core Spoke
15. Which table stores submitted Service Catalog requests in ServiceNow? → sc_request
16. What role is required to create and publish flows in Flow Designer by default? → admin or flow_designer
17. Which role is required to create and manage database views in ServiceNow? → admin
18. What is the Activity Stream used for in ServiceNow records? → To view and add updates or comments on records
19. Which ServiceNow feature allows an administrator to define which fields appear on a form for a specific role without affecting other roles? → View Rules
20. What does 'sc_cart' represent in ServiceNow's Service Catalog data model? → The temporary shopping cart holding items before a user submits an order
21. What is the maximum number of characters allowed in a ServiceNow 'String' field by default? → 255
22. Which ServiceNow UI feature allows users to save a specific set of filters, columns, and sort order for a list view? → Saved Filter
23. In ServiceNow, which icon on a form field indicates that the field value is being inherited or referenced from a related record? → A magnifying glass or reference lookup icon
24. When using the 'Look Up Records' action in Flow Designer, what does the action return if no records match the filter? → An empty list with zero records
25. What is the role of an Import Set Table in ServiceNow? → A temporary staging area for data imported from an external source.
26. What field attribute would you set on a dictionary entry to ensure a field value is automatically populated and cannot be changed by the user on the form? → Calculated
27. In ServiceNow, what is a 'Formatter' on a form used for? → Adding non-field UI elements such as section separators or related list formatters
28. Which data source attachment type would you use to import a pipe-delimited text file? → CSV
29. A Virtual Agent topic is configured but users report it is not appearing in the chat widget. What is the most likely configuration issue? → The topic has not been published or is missing from the active Virtual Agent application
30. For a user to have read access to a specific field on a record, what combination of ACLs must be passed? → The user must pass both a table-level 'read' ACL AND a field-level 'read' ACL.