CSA CSA Business Process Automation 1 — Questions and Answers
Question 1: In Pega, what is the primary purpose of a flow rule?
- To define the sequence of steps and decisions in a business process (Correct answer)
- To store application data in the database
- To configure user interface layouts
- To generate automated test scripts
Correct answer: To define the sequence of steps and decisions in a business process
A flow rule in Pega models the end-to-end sequence of steps, decisions, and routing logic for a business process.
Question 2: Which shape in a Pega flow diagram represents a conditional branch based on a property value?
- Decision shape (Correct answer)
- Assignment shape
- Spin-off shape
- Wait shape
Correct answer: Decision shape
The Decision shape in a Pega flow evaluates conditions based on property values and routes the flow along different paths.
Question 3: What does SLA stand for in the context of Pega case management?
- Service Level Agreement (Correct answer)
- System Logic Architecture
- Standard Lifecycle Action
- Structured Link Assignment
Correct answer: Service Level Agreement
SLA stands for Service Level Agreement, which defines goal, deadline, and urgency escalation timings for assignments and cases in Pega.
Question 4: Which Pega feature enables a case to progress through steps automatically without requiring human input?
- Straight-through processing (Correct answer)
- Cascading approval
- Parallel branch
- Spin-off flow
Correct answer: Straight-through processing
Straight-through processing (STP) allows a Pega case to complete automated steps without any manual assignments.
Question 5: In a Pega flow, what is the role of a router shape?
- To direct an assignment to the correct work queue or operator based on rules (Correct answer)
- To create a sub-case for parallel work
- To pause a flow until an external event occurs
- To send an automated email notification
Correct answer: To direct an assignment to the correct work queue or operator based on rules
A router shape in Pega evaluates routing logic to send an assignment to the appropriate work basket or operator.
Question 6: Which Pega construct defines when a case automatically advances to the next stage without manual action?
- Entry criteria on a stage transition (Correct answer)
- A data transform rule
- An activity called on open
- A correspondence rule
Correct answer: Entry criteria on a stage transition
Entry criteria on a stage transition in Pega can be configured so that when conditions are met the case automatically advances without human intervention.
CSA CSA Business Process Automation 1
In Pega, what is the primary purpose of a flow rule?