CSA Cheat Sheet 2026

The 30 highest-yield CSA facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. Which Lightning App Builder layout option best supports a component that needs to span the full width of a record page? → Full-width region or one-column layout
2. What should you do when deactivating a user? → Reassign ownership
3. An administrator adds a 'Chatter' component to an Account Lightning record page, but some users say they cannot post. What is the most likely reason? → Chatter is not enabled for the org
4. What does a profile control in Salesforce? → Object and field permissions
5. Which Salesforce license type is designed for users who only need to access Chatter features? → Chatter Free
6. Which System method is used to assert that two values are equal in an Apex test? → System.assertEquals()
7. Which report format allows you to group data by both rows and columns to create a grid-style summary? → Matrix
8. What is the function of the '@future' annotation in Apex? → Marks a method to run asynchronously in a future transaction
9. Which activity in Salesforce is used to record a scheduled call or meeting with a customer? → Event
10. What is a custom object? → User-defined object
11. What is the MOST effective way for new CSA professionals to build competency in their field? → Combining formal education, mentored practice, and ongoing professional development
12. A CSA certified professional is asked to provide services outside their scope of competence. The CORRECT ethical response is to: → Decline and refer to a qualified professional
13. A Validation Rule uses the ISPICKVAL function. What does this function check? → Whether a picklist field equals a specific value
14. Which automation tool in Salesforce is best suited for sending an email alert when a Case is escalated to Priority 'High'? → Flow-triggered by record change
15. Which standard controller method is used to save a record and return to the detail page? → save()
16. Which Salesforce feature allows admins to define the fields displayed when a user hovers over a related record link? → Mini Page Layout
17. An administrator deploys a change set but the deployment fails with a validation error. What is the first step to identify the root cause? → Review the deployment's error details in the Deployment Status page in Setup
18. When using the Developer Console's Query Editor, an administrator runs a SOQL query but gets fewer results than expected. What is the most likely reason? → The query is limited by the running user's data access and sharing rules
19. Which Visualforce component allows you to include another Visualforce page within the current page? →
20. Which Salesforce feature allows an administrator to monitor all failed login attempts and help identify security issues? → Login History in Setup
21. What is the key difference between 'All Conditions Are Met (AND)' and 'Any Condition Is Met (OR)' in a Flow Decision element? → AND requires all conditions to be TRUE; OR requires at least one condition to be TRUE
22. Which scenario correctly describes when to use a Lightning App Page versus a Lightning Home Page? → App Pages are customized per Lightning app; Home Pages are shared across all apps
23. Which tool would an administrator use to troubleshoot a Lightning component that is not rendering correctly on a page? → Lightning Component Debug Mode in Setup
24. What is the maximum number of scheduled Flow runs that can be queued for a single Schedule-Triggered Flow? → 250,000
25. What role does collaboration play in developer fundamentals for CSA professionals? → It enhances outcomes through diverse perspectives and shared expertise
26. What is the main purpose of a Salesforce report? → Analyze data with filters
27. In a Flow, which resource type stores a TRUE or FALSE value used for conditional logic? → Boolean Variable
28. Which keyword allows an Apex class to be accessed from any namespace, including managed packages? → global
29. What is a key step in setting up a new Salesforce org? → Configure company settings
30. In CSA practice, what is the primary purpose of strategic planning? → To align resources with goals and anticipate challenges