CRM Testing 2 — Questions and Answers
Question 1: Which testing type verifies that a CRM workflow still functions correctly after a bug fix is applied to an unrelated module?
- Smoke testing
- Regression testing (Correct answer)
- Exploratory testing
- Load testing
Correct answer: Regression testing
Regression testing ensures that previously working functionality has not been broken by new code changes.
Question 2: A CRM tester wants to confirm that a newly deployed build starts up without critical failures before running full test suites. This is called:
- Sanity testing
- Smoke testing (Correct answer)
- Acceptance testing
- Integration testing
Correct answer: Smoke testing
Smoke testing is a shallow, preliminary check that verifies the basic functionality of a build before deeper testing begins.
Question 3: When testing CRM data imports, which boundary condition should be verified first?
- Importing a file with 500 records
- Importing an empty file (Correct answer)
- Importing a file with duplicate emails
- Importing a file with special characters in names
Correct answer: Importing an empty file
Boundary testing should start with edge cases like an empty input to ensure the system handles zero-data scenarios gracefully.
Question 4: A tester documents all steps to reproduce a bug in a CRM lead assignment rule. What is this document called?
- Test plan
- Bug report (Correct answer)
- Test case
- Risk log
Correct answer: Bug report
A bug report captures the steps to reproduce, expected vs. actual results, and environment details for a defect.
Question 5: Which CRM testing approach checks that the system correctly handles 10,000 simultaneous users submitting support tickets?
- Unit testing
- Load testing (Correct answer)
- Usability testing
- Compatibility testing
Correct answer: Load testing
Load testing simulates a high number of concurrent users to determine whether the system can handle expected traffic volumes.
Question 6: In CRM testing, 'equivalence partitioning' is used to:
- Divide testers into teams by feature area
- Group inputs that should produce the same output to reduce redundant test cases (Correct answer)
- Partition the database into test and production schemas
- Split the testing schedule into equal time blocks
Correct answer: Group inputs that should produce the same output to reduce redundant test cases
Equivalence partitioning groups valid and invalid inputs so you can test one representative from each group, reducing total test cases needed.
Question 7: When a CRM tester verifies that a contact record created via the API appears correctly in the UI, this is an example of:
- Unit testing
- Accessibility testing
- End-to-end testing (Correct answer)
- White-box testing
Correct answer: End-to-end testing
End-to-end testing validates a complete user workflow across multiple system layers, from API to database to UI.
CRM Testing 2
Which testing type verifies that a CRM workflow still functions correctly after a bug fix is applied to an unrelated module?