CPSA Process Flow and Automation 2 — Questions and Answers
Question 1: In Pega, which shape in a flow diagram is used to represent a decision point with multiple possible outcomes?
- Connector
- Spinners
- Decision shape (diamond) (Correct answer)
- Assignment shape
Correct answer: Decision shape (diamond)
The decision shape (diamond) in Pega flow diagrams routes cases along different paths based on evaluated conditions.
Question 2: What happens to a case when it reaches a Stage that has been configured as an optional stage in Pega?
- The case is automatically resolved
- The stage can be skipped without completing its steps (Correct answer)
- The case is escalated to a manager
- The stage becomes mandatory after 24 hours
Correct answer: The stage can be skipped without completing its steps
Optional stages in Pega can be bypassed entirely, allowing the case to proceed to the next stage without completing the optional stage's steps.
Question 3: Which Pega feature allows you to automatically advance a case to the next step when all required fields are filled, without user intervention?
- Flow action
- SmartAutomation
- Automatic submission (Correct answer)
- Cascading assignment
Correct answer: Automatic submission
Automatic submission in Pega advances a case automatically once all required fields or conditions in an assignment are satisfied.
Question 4: In a Pega case type, what is the purpose of a 'Persist' step in a flow?
- Sends an email notification
- Saves the current state of the case to the database (Correct answer)
- Locks the case from further editing
- Triggers a service call
Correct answer: Saves the current state of the case to the database
A Persist step explicitly saves the case's current data to the database, ensuring no work is lost at that point in the flow.
Question 5: When configuring a parallel process in Pega, which statement is TRUE about the branches?
- All branches must complete before the flow can continue (Correct answer)
- Only the first branch to complete advances the flow
- Branches run sequentially, not simultaneously
- Each branch requires a separate case type
Correct answer: All branches must complete before the flow can continue
In Pega parallel processing (fork/join), all spawned branches must reach their join point before the main flow continues.
Question 6: What type of Pega component would you use to send a real-time push notification to a mobile device during a case flow?
- Email utility shape
- Push notification connector
- Notify shape (Correct answer)
- Pulse message
Correct answer: Notify shape
The Notify shape in Pega flows is used to send push notifications to mobile devices or trigger notifications through configured channels.
Question 7: In Pega, a 'Wait' shape in a flow pauses case processing until which of the following occurs?
- A specified number of days elapse
- A configured condition, event, or time is met (Correct answer)
- A manager approves the case
- The SLA timer fires
Correct answer: A configured condition, event, or time is met
The Wait shape pauses a case until a specified condition is true, an event occurs, or a configured time is reached.
CPSA Process Flow and Automation 2
In Pega, which shape in a flow diagram is used to represent a decision point with multiple possible outcomes?