CPSA Case Lifecycle Management 2 — Questions and Answers
Question 1: Which Pega feature allows a case to automatically advance to the next stage when all required processes in the current stage are completed?
- Skip conditions
- Auto-advance (Correct answer)
- Entry conditions
- Stage completion rules
Correct answer: Auto-advance
Auto-advance moves the case to the next stage automatically once all processes in the current stage are resolved.
Question 2: A case type requires that a legal review stage only appears for contracts over $50,000. Which configuration supports this?
- Process conditions
- Entry conditions on the stage (Correct answer)
- Assignment routing rules
- SLA escalation paths
Correct answer: Entry conditions on the stage
Entry conditions on a stage control whether that stage is entered based on evaluated conditions.
Question 3: In Pega, what is the purpose of a 'resolution stage' in a case lifecycle?
- It pauses the case pending external input
- It marks the case as complete and triggers close-out processing (Correct answer)
- It routes the case to a different case type
- It resets all stage progress
Correct answer: It marks the case as complete and triggers close-out processing
A resolution stage signals case completion, triggering any configured close-out actions and setting the case status to resolved.
Question 4: Which of the following correctly describes a 'child case' in Pega?
- A case that runs parallel to another case with no relationship
- A subordinate case created from and linked to a parent case (Correct answer)
- A case template used to generate new cases
- A case that inherits all data from a sibling case
Correct answer: A subordinate case created from and linked to a parent case
A child case is spawned from a parent case, shares context with it, and can run independently or block the parent.
Question 5: When configuring a 'Collect information' step, which property determines where submitted form data is stored?
- The assignment operator
- The view target class
- The step page (Correct answer)
- The data transform mapping
Correct answer: The step page
The step page defines the clipboard page where data from a Collect information step is stored during processing.
Question 6: What happens to open assignments when a Pega case is canceled?
- They are reassigned to the manager
- They remain open until manually closed
- They are automatically withdrawn (Correct answer)
- They are escalated per SLA rules
Correct answer: They are automatically withdrawn
Canceling a case automatically withdraws all open assignments associated with that case.
Question 7: A business requirement states that a fraud investigation sub-process must complete before the claim approval stage continues. Which Pega mechanism enforces this dependency?
- A wait step configured to check case status
- Spin-off case with auto-advance disabled
- A child case with the parent waiting for resolution (Correct answer)
- A parallel process with a join gateway
Correct answer: A child case with the parent waiting for resolution
Creating a child case and configuring the parent to wait for the child's resolution enforces the sequential dependency.
CPSA Case Lifecycle Management 2
Which Pega feature allows a case to automatically advance to the next stage when all required processes in the current stage are completed?