CPS CPS Technical Support 2 — Questions and Answers
Question 1: What does 'priority' in CPS priority technical support mean?
- Members pay extra per call
- CPS members move to the front of the support queue ahead of non-members (Correct answer)
- Support is available 24/7 unlike standard support
- Members get a personal support agent for life
Correct answer: CPS members move to the front of the support queue ahead of non-members
Priority support means CPS members bypass standard support queues, resulting in shorter wait times and faster access to technical assistance.
Question 2: Which of the following best describes the scope of CPS technical support?
- Limited to questions about Canon's latest consumer cameras
- Covers professional Canon cameras, lenses, Cinema EOS, and related equipment (Correct answer)
- Only covers equipment purchased within the last 2 years
- Restricted to questions about Canon software only
Correct answer: Covers professional Canon cameras, lenses, Cinema EOS, and related equipment
CPS technical support covers the full range of professional Canon equipment including cameras, lenses, and Cinema EOS products regardless of purchase date.
Question 3: Can CPS members get technical support for third-party accessories used with Canon cameras?
- Yes, all accessories are supported
- No, CPS technical support covers Canon equipment only (Correct answer)
- Only if the accessory is Canon-certified
- Yes, but only for batteries and memory cards
Correct answer: No, CPS technical support covers Canon equipment only
CPS technical support is focused on Canon-branded professional equipment and does not extend to third-party accessories or non-Canon products.
Question 4: How does CPS technical support help with image quality issues?
- By replacing the camera automatically
- By providing guidance on settings adjustments, calibration, and potential service needs (Correct answer)
- By sending a Canon photographer to assist in the field
- By providing free post-processing software
Correct answer: By providing guidance on settings adjustments, calibration, and potential service needs
When members report image quality concerns, CPS support can guide them through settings adjustments or identify if the equipment requires service or calibration.
Question 5: What is a benefit of having technical support available to CPS members before major assignments?
- Canon will co-sign the assignment contract
- Members can pre-consult on optimal camera settings and workflow for their specific assignment (Correct answer)
- Canon provides backup photographers
- Technical support is only useful after problems occur
Correct answer: Members can pre-consult on optimal camera settings and workflow for their specific assignment
CPS members can proactively contact technical support before important assignments to optimize camera settings and workflow, reducing the risk of technical issues.
Question 6: What is one limitation of CPS technical support that members should be aware of?
- It's only available one day per week
- It cannot diagnose issues that require physical inspection of the equipment (Correct answer)
- It only supports equipment purchased in the last year
- It requires additional fees per support call
Correct answer: It cannot diagnose issues that require physical inspection of the equipment
Technical support is limited in diagnosing physical or hardware defects that require hands-on inspection, at which point the equipment must be sent to a service center.
CPS CPS Technical Support 2
What does 'priority' in CPS priority technical support mean?