CPHQ Trivia 2 — Questions and Answers
Question 1: Which organization administers the CPHQ credentialing exam?
- The Joint Commission
- National Association for Healthcare Quality (NAHQ) (Correct answer)
- American Society for Quality (ASQ)
- Centers for Medicare & Medicaid Services (CMS)
Correct answer: National Association for Healthcare Quality (NAHQ)
NAHQ (National Association for Healthcare Quality) is the professional organization that administers the CPHQ exam.
Question 2: In healthcare quality, what does the acronym 'FMEA' stand for?
- Facility Management and Error Analysis
- Failure Mode and Effects Analysis (Correct answer)
- Functional Measurement and Efficiency Assessment
- Federal Medical Error Accountability
Correct answer: Failure Mode and Effects Analysis
FMEA (Failure Mode and Effects Analysis) is a proactive risk assessment tool used to identify potential failures before they occur.
Question 3: What is the primary purpose of a 'tracer methodology' used by The Joint Commission?
- Track patient financial records across departments
- Follow a patient's care experience to evaluate system compliance (Correct answer)
- Monitor medication supply chain from vendor to patient
- Document staff training completion across facilities
Correct answer: Follow a patient's care experience to evaluate system compliance
Tracer methodology follows a patient's actual care experience through the organization to evaluate compliance with standards.
Question 4: The Donabedian model evaluates healthcare quality using which three components?
- Input, Process, Output
- Structure, Process, Outcome (Correct answer)
- Access, Quality, Cost
- Safety, Effectiveness, Equity
Correct answer: Structure, Process, Outcome
Avedis Donabedian proposed evaluating quality through Structure (resources), Process (care delivery), and Outcome (results).
Question 5: Which quality improvement methodology uses the phases: Define, Measure, Analyze, Improve, Control?
- Plan-Do-Study-Act (PDSA)
- Lean Manufacturing
- Six Sigma DMAIC (Correct answer)
- Total Quality Management (TQM)
Correct answer: Six Sigma DMAIC
Six Sigma uses the DMAIC framework: Define, Measure, Analyze, Improve, and Control.
Question 6: What does 'sentinel event' mean in healthcare quality management?
- A routine adverse event requiring standard reporting
- An unexpected event involving death or serious physical or psychological injury (Correct answer)
- A near-miss incident caught before patient harm occurs
- A scheduled safety audit of clinical procedures
Correct answer: An unexpected event involving death or serious physical or psychological injury
A sentinel event is an unexpected occurrence involving death or serious harm that signals a need for immediate investigation.
Question 7: In the context of CPHQ, what is the purpose of a 'dashboard' in healthcare quality?
- Automate patient scheduling and appointment reminders
- Display key performance indicators for quick performance monitoring (Correct answer)
- Generate detailed audit reports for accreditation bodies
- Track individual clinician productivity and salary data
Correct answer: Display key performance indicators for quick performance monitoring
A quality dashboard displays key performance indicators (KPIs) to enable rapid monitoring and decision-making.
CPHQ Trivia 2
Which organization administers the CPHQ credentialing exam?