CPC Project Quality Management 2 — Questions and Answers
Question 1: A fishbone (Ishikawa) diagram is primarily used to:
- Identify root causes of a defect or problem (Correct answer)
- Display project milestones over time
- Track resource utilization
- Map stakeholder influence
Correct answer: Identify root causes of a defect or problem
Fishbone diagrams visually map cause-and-effect relationships to uncover root causes of quality issues.
Question 2: Which document formally specifies the acceptance criteria that deliverables must meet?
- Project scope statement (Correct answer)
- Communications management plan
- Responsibility assignment matrix
- Issue log
Correct answer: Project scope statement
The project scope statement defines deliverables and the acceptance criteria used to evaluate them.
Question 3: Cost of quality (COQ) includes which two broad categories?
- Cost of conformance and cost of non-conformance (Correct answer)
- Direct costs and indirect costs
- Fixed costs and variable costs
- Prevention costs and overhead costs
Correct answer: Cost of conformance and cost of non-conformance
COQ categorizes spending into conformance (doing things right) and non-conformance (fixing failures).
Question 4: A control chart is used in quality management to:
- Monitor process performance over time and detect when it goes out of control (Correct answer)
- Assign tasks to team members
- Schedule quality audits
- Document lessons learned
Correct answer: Monitor process performance over time and detect when it goes out of control
Control charts plot data points against upper and lower control limits to detect process instability.
Question 5: Quality audits are typically conducted to:
- Confirm compliance with quality policies and identify process improvements (Correct answer)
- Penalize team members for errors
- Replace the quality management plan mid-project
- Extend the project schedule
Correct answer: Confirm compliance with quality policies and identify process improvements
Quality audits are structured reviews that confirm processes are being followed and surface improvement opportunities.
Question 6: Which quality approach emphasizes continuous improvement through repeated Plan-Do-Check-Act cycles?
- Deming Cycle (PDCA) (Correct answer)
- Agile sprints
- Critical Path Method
- Earned Value Management
Correct answer: Deming Cycle (PDCA)
The PDCA cycle, developed by W. Edwards Deming, drives ongoing quality improvement through iterative testing and adjustment.
CPC Project Quality Management 2
A fishbone (Ishikawa) diagram is primarily used to: