CPC Project Leadership & Team Management 1 — Questions and Answers
Question 1: Which leadership style is most appropriate when team members are highly skilled and motivated?
- Delegating (Correct answer)
- Directing
- Coaching
- Supporting
Correct answer: Delegating
Delegating empowers competent, motivated team members with autonomy, maximizing their effectiveness without micromanagement.
Question 2: Maslow's Hierarchy of Needs suggests that project managers should FIRST address:
- Basic physiological and safety needs before higher-level motivators (Correct answer)
- Self-actualization opportunities for all team members
- Esteem and recognition before anything else
- Social belonging before physical needs
Correct answer: Basic physiological and safety needs before higher-level motivators
Maslow's model shows that lower-level needs (safety, basic needs) must be satisfied before higher-level motivators take effect.
Question 3: A project coordinator discovers two team members are in open conflict. The BEST first action is to:
- Meet with both parties together to facilitate a direct resolution (Correct answer)
- Escalate immediately to the project sponsor
- Ignore it and hope it resolves naturally
- Remove one team member from the project
Correct answer: Meet with both parties together to facilitate a direct resolution
Direct confrontation (collaborative problem solving) is the most effective conflict resolution approach in project management.
Question 4: Tuckman's model describes the stages of team development in what order?
- Forming, Storming, Norming, Performing, Adjourning (Correct answer)
- Planning, Executing, Monitoring, Closing
- Initiating, Forming, Norming, Closing
- Storming, Forming, Performing, Adjourning
Correct answer: Forming, Storming, Norming, Performing, Adjourning
Tuckman's model charts how teams evolve from initial orientation through conflict, cohesion, peak performance, and dissolution.
Question 5: A Responsibility Assignment Matrix (RAM) such as a RACI chart is used to:
- Clarify roles and responsibilities for each task among team members (Correct answer)
- Schedule tasks on a timeline
- Track project costs by team member
- Document lessons learned by role
Correct answer: Clarify roles and responsibilities for each task among team members
A RACI matrix maps each task to team members as Responsible, Accountable, Consulted, or Informed, preventing role confusion.
Question 6: Herzberg's Two-Factor Theory distinguishes between hygiene factors and motivators. Which of the following is a motivator?
- Recognition and achievement (Correct answer)
- Salary and job security
- Working conditions
- Company policies
Correct answer: Recognition and achievement
Herzberg found that motivators like achievement and recognition actively drive job satisfaction, while hygiene factors merely prevent dissatisfaction.
CPC Project Leadership & Team Management 1
Which leadership style is most appropriate when team members are highly skilled and motivated?