CMT CMT Documentation & Compliance 1 — Questions and Answers
Question 1: What is the primary purpose of maintaining detailed repair logs for each device serviced?
- To provide an audit trail, support warranty claims, ensure quality control, and protect against liability (Correct answer)
- To meet OSHA equipment standards only
- To track employee hours
- To register repairs with device manufacturers
Correct answer: To provide an audit trail, support warranty claims, ensure quality control, and protect against liability
Comprehensive repair logs are essential for resolving disputes, supporting warranties, and demonstrating professional due diligence.
Question 2: Which of the following should be documented when a technician receives a device for repair?
- Customer contact info, device make/model/serial/IMEI, reported symptoms, and a note of all pre-existing damage (Correct answer)
- Customer name and payment method only
- The device's last known Wi-Fi password
- The customer's employer information
Correct answer: Customer contact info, device make/model/serial/IMEI, reported symptoms, and a note of all pre-existing damage
Documenting pre-existing damage and device identity at intake is critical for both liability and service accuracy.
Question 3: What does the IMEI number uniquely identify on a mobile device?
- The specific mobile device hardware, used by carriers to block stolen devices on their networks (Correct answer)
- The SIM card installed in the device
- The customer's account with the carrier
- The manufacturing batch of the device
Correct answer: The specific mobile device hardware, used by carriers to block stolen devices on their networks
IMEI is a globally unique 15-digit hardware identifier registered with carriers and used in GSMA blacklist databases.
Question 4: Why should a repair technician check a device's IMEI against a blacklist database before purchase or repair?
- To verify the device has not been reported stolen, which could expose the shop to receiving stolen property liability (Correct answer)
- To determine the device's resale value
- To check remaining carrier contract length
- To unlock the device for international use
Correct answer: To verify the device has not been reported stolen, which could expose the shop to receiving stolen property liability
Repairing or buying a blacklisted device can expose the technician to legal liability for receiving stolen property.
Question 5: What information must be included on a compliant parts warranty document provided to a customer?
- Duration of the warranty, what is covered, what is excluded, and how to make a claim (Correct answer)
- Only the price of the part
- The technician's personal contact information
- The manufacturer's full terms of service
Correct answer: Duration of the warranty, what is covered, what is excluded, and how to make a claim
A valid warranty document must clearly define coverage terms so the customer knows their rights.
Question 6: Which document type serves as the binding agreement between the repair shop and customer prior to beginning work?
- A signed work order or repair authorization form (Correct answer)
- A verbal agreement witnessed by staff
- An email confirmation only
- The shop's posted price list
Correct answer: A signed work order or repair authorization form
Only a signed work order or authorization form constitutes a legally binding agreement in most jurisdictions.
CMT CMT Documentation & Compliance 1
What is the primary purpose of maintaining detailed repair logs for each device serviced?