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CMAA VIP Certification Practice Exam III

CMAA — The Certified Medical Administrative Assistant (CMAA) exam is administered by the National Healthcareer Association (NHA); it consists of 110 questions (90 scored, 20 pretest) with a 120-minute time limit, and a passing scaled score of approximately 390 out of 500, covering scheduling, patient records, insurance billing, financial management, patient relations, and compliance.

52
Questions
120m
Time Limit
70.00%
To Pass
Question 1 of 52👑 VIP

A patient calls to schedule a follow-up appointment but insists on seeing Dr. Martinez, who is fully booked for the next three weeks. The patient states her condition is worsening and she cannot wait that long. As the medical administrative assistant, what is the MOST appropriate first action?

Questions 2–52 and full explanations are VIP-exclusive.