CLA Order Fulfillment and Distribution 1 — Questions and Answers
Question 1: What is order picking in a warehouse or distribution center?
- The process of selecting and retrieving items from storage to fulfill a customer order (Correct answer)
- The process of sorting inbound deliveries by purchase order
- Counting on-hand inventory during a cycle count
- Inspecting outbound freight for damage before shipping
Correct answer: The process of selecting and retrieving items from storage to fulfill a customer order
Order picking is the warehouse activity of locating and collecting specific items from storage locations to fill a customer's order.
Question 2: What is the difference between a distribution center (DC) and a warehouse?
- A DC is focused on moving products quickly to customers, while a warehouse is primarily for long-term storage (Correct answer)
- A warehouse ships directly to consumers, while a DC stores raw materials
- A DC only handles refrigerated goods, while a warehouse handles dry goods
- There is no operational difference between the two
Correct answer: A DC is focused on moving products quickly to customers, while a warehouse is primarily for long-term storage
A distribution center is designed for rapid throughput and order fulfillment, while a traditional warehouse focuses on longer-term product storage.
Question 3: What does 'pick, pack, and ship' describe?
- The three sequential steps of retrieving items, packaging them, and sending them to the customer (Correct answer)
- A method of organizing warehouse shelving by SKU frequency
- A carrier service for same-day delivery
- A quality inspection checklist used during receiving
Correct answer: The three sequential steps of retrieving items, packaging them, and sending them to the customer
Pick, pack, and ship describes the standard order fulfillment workflow: selecting items from storage, packaging them appropriately, and handing them off to a carrier.
Question 4: What is a pick list?
- A document or system-generated instruction telling a picker which items to retrieve and where to find them (Correct answer)
- A list of vendors approved to supply a warehouse
- A log of items damaged during receiving
- A report showing best-selling products by week
Correct answer: A document or system-generated instruction telling a picker which items to retrieve and where to find them
A pick list is an instruction document (paper or digital) that guides a warehouse associate through the storage locations and quantities needed to fill an order.
Question 5: What is the purpose of a packing slip included in an outbound shipment?
- To list the contents of the shipment so the receiver can verify the order (Correct answer)
- To authorize the carrier to bill the shipper
- To record the weight and dimensions of the package
- To serve as the customs declaration for international orders
Correct answer: To list the contents of the shipment so the receiver can verify the order
A packing slip lists the items and quantities included in a shipment, allowing the recipient to verify that the correct products were received.
Question 6: What is 'wave picking' in order fulfillment?
- Grouping and releasing multiple orders to the warehouse floor at scheduled intervals throughout the day (Correct answer)
- Picking orders one at a time as they arrive
- Using robotic equipment to pick items from high shelves
- A method of picking items in alphabetical order by SKU
Correct answer: Grouping and releasing multiple orders to the warehouse floor at scheduled intervals throughout the day
Wave picking releases batches of orders to the warehouse floor at set times, allowing supervisors to balance workload and coordinate picking with shipping schedules.
CLA Order Fulfillment and Distribution 1
What is order picking in a warehouse or distribution center?