CIS CIS Training & User Adoption 1 — Questions and Answers
Question 1: What is the ADDIE model used for in the context of CIS training development?
- Automated data discovery and integration engine
- A systematic instructional design framework: Analysis, Design, Development, Implementation, Evaluation (Correct answer)
- An agile sprint planning model for IT projects
- A database indexing strategy for large tables
Correct answer: A systematic instructional design framework: Analysis, Design, Development, Implementation, Evaluation
ADDIE is a widely used instructional design model that provides a structured process for creating effective training programs through five sequential phases.
Question 2: Which training delivery method is MOST suitable for geographically dispersed CIS users who need flexible, self-paced learning?
- In-person classroom training
- E-learning / computer-based training (CBT) (Correct answer)
- Mentorship-only programs
- Printed user manuals
Correct answer: E-learning / computer-based training (CBT)
E-learning and CBT allow users to learn at their own pace, from any location, making them ideal for distributed teams that cannot attend in-person sessions simultaneously.
Question 3: A 'train-the-trainer' approach in a CIS implementation involves:
- Hiring external trainers for all sessions
- Training a select group of internal users who then train their colleagues (Correct answer)
- Automating all training via the LMS
- Skipping formal training in favor of on-the-job learning
Correct answer: Training a select group of internal users who then train their colleagues
Train-the-trainer builds internal training capacity by equipping a subset of power users or champions to deliver training to their peers, scaling knowledge transfer cost-effectively.
Question 4: User adoption metrics after a CIS go-live should PRIMARILY measure:
- The number of servers deployed
- Whether users are actively using the system as intended and achieving business outcomes (Correct answer)
- The total lines of code written
- The percentage of the project budget spent
Correct answer: Whether users are actively using the system as intended and achieving business outcomes
Adoption metrics such as login rates, feature utilization, and task completion rates reveal whether users are effectively embracing the system to achieve the intended business value.
Question 5: What is a 'super user' or 'power user' in a CIS implementation?
- An administrator with unlimited system access
- A trained internal champion who provides peer support and first-line help for the new system (Correct answer)
- A user who has completed all training modules
- An external consultant from the vendor
Correct answer: A trained internal champion who provides peer support and first-line help for the new system
Super users are internal staff trained to a deeper level who act as first-line support, answer peer questions, and advocate for the system within their department.
Question 6: Which analysis should be conducted FIRST when designing a CIS training program?
- Budget analysis
- Training needs analysis (TNA) (Correct answer)
- Vendor comparison analysis
- Network capacity analysis
Correct answer: Training needs analysis (TNA)
A Training Needs Analysis identifies skill gaps, target audiences, and performance objectives before any training content is designed or developed.
CIS CIS Training & User Adoption 1
What is the ADDIE model used for in the context of CIS training development?