CHT Coaching & Mentoring 1 — Questions and Answers
Question 1: What is the primary difference between coaching and mentoring in a hospitality training context?
- Coaching is short-term and skill-focused, while mentoring is long-term and career-focused (Correct answer)
- Coaching is informal, while mentoring is always formal
- Coaching focuses on personal development, while mentoring focuses on technical skills
- Coaching is done by peers, while mentoring is done by supervisors
Correct answer: Coaching is short-term and skill-focused, while mentoring is long-term and career-focused
Coaching typically addresses immediate performance or skill gaps in the short term, while mentoring is a longer-term relationship focused on career growth and professional development.
Question 2: Which coaching model uses the acronym GROW?
- Goals, Resources, Options, Workforce
- Goal, Reality, Options, Will/Way Forward (Correct answer)
- Growth, Reflection, Objectives, Wins
- Guide, Respond, Organize, Work
Correct answer: Goal, Reality, Options, Will/Way Forward
The GROW model stands for Goal, Reality, Options, and Will (or Way Forward), providing a structured framework for productive coaching conversations.
Question 3: What does active listening primarily involve during a coaching session?
- Taking detailed notes while the coachee speaks
- Interrupting to offer solutions quickly
- Fully concentrating, understanding, and responding thoughtfully to the coachee (Correct answer)
- Repeating every statement the coachee makes verbatim
Correct answer: Fully concentrating, understanding, and responding thoughtfully to the coachee
Active listening involves giving full attention to the speaker, understanding both content and emotion, and responding in ways that build trust and deepen understanding.
Question 4: In a mentoring relationship, what is the primary responsibility of the protégé?
- To set the agenda and drive the relationship forward (Correct answer)
- To evaluate the mentor's performance quarterly
- To follow the mentor's instructions exactly as given
- To document all meetings for HR records
Correct answer: To set the agenda and drive the relationship forward
The protégé (mentee) is responsible for driving the mentoring relationship by setting goals, preparing topics for discussion, and following through on commitments.
Question 5: Which of the following is the best way for a hospitality trainer to open a coaching conversation?
- Inform the employee of the performance issue immediately
- Ask an open-ended question to invite the employee's perspective (Correct answer)
- Review the employee's personnel file together
- Present a prepared solution to the employee's problem
Correct answer: Ask an open-ended question to invite the employee's perspective
Opening with an open-ended question invites dialogue, encourages self-reflection, and establishes a collaborative rather than directive tone for the coaching session.
Question 6: What is the primary purpose of goal-setting within a coaching relationship?
- To document performance issues for disciplinary purposes
- To give the coach formal authority over the coachee's actions
- To provide direction, focus, and measurable outcomes for development (Correct answer)
- To satisfy organizational reporting requirements
Correct answer: To provide direction, focus, and measurable outcomes for development
Goal-setting in coaching provides a clear roadmap with measurable milestones that guide the coachee's development and allow both parties to track meaningful progress.
Question 7: Which technique helps a coach guide a coachee toward self-discovery rather than providing direct answers?
- Directive instruction
- Socratic questioning (Correct answer)
- Lecturing
- Modeling
Correct answer: Socratic questioning
Socratic questioning uses thoughtful, probing questions to help the coachee reflect, analyze situations, and arrive at their own insights and solutions.
CHT Coaching & Mentoring 1
What is the primary difference between coaching and mentoring in a hospitality training context?