CHP Law and Ethics 2 — Questions and Answers
Question 1: Under the Americans with Disabilities Act (ADA), which of the following is a hotel required to provide?
- Accessible guest rooms with roll-in showers upon request (Correct answer)
- A dedicated concierge for guests with disabilities
- Free room upgrades for guests with mobility impairments
- Sign language interpreters for all guest interactions
Correct answer: Accessible guest rooms with roll-in showers upon request
The ADA requires hotels to provide accessible accommodations including roll-in showers in a percentage of rooms, available upon request.
Question 2: A guest claims to be a victim of human trafficking at your hotel. What is the most appropriate immediate action?
- Contact law enforcement and follow your hotel's anti-trafficking protocol (Correct answer)
- Confront the suspected trafficker directly
- Offer the guest a complimentary room upgrade
- Notify hotel management and wait for their instructions before acting
Correct answer: Contact law enforcement and follow your hotel's anti-trafficking protocol
Hotels must contact law enforcement immediately and follow established anti-trafficking protocols to protect potential victims.
Question 3: Which doctrine holds that an employer may be legally responsible for the negligent acts of an employee committed within the scope of employment?
- Respondeat superior (Correct answer)
- Contributory negligence
- Assumption of risk
- Comparative fault
Correct answer: Respondeat superior
Respondeat superior ('let the master answer') makes employers vicariously liable for employees' negligent acts performed within the scope of their duties.
Question 4: A hotel's liquor license prohibits serving alcohol after 2:00 AM. A bartender serves a guest at 2:15 AM and the guest later causes a traffic accident. The hotel may face liability under which type of law?
- Dram shop liability laws (Correct answer)
- Innkeeper lien statutes
- Safe harbor provisions
- Occupational safety regulations
Correct answer: Dram shop liability laws
Dram shop laws hold alcohol vendors liable for damages caused by intoxicated patrons when alcohol was served illegally or negligently.
Question 5: Which federal law prohibits hotels from discriminating in hiring based on national origin, religion, sex, or race?
- Title VII of the Civil Rights Act of 1964 (Correct answer)
- The Fair Labor Standards Act
- The Hotel and Motel Fire Safety Act
- The Hospitality Industry Anti-Discrimination Act
Correct answer: Title VII of the Civil Rights Act of 1964
Title VII of the Civil Rights Act of 1964 prohibits employment discrimination based on race, color, religion, sex, and national origin.
Question 6: A front desk agent discovers a guest has been using a stolen credit card. What is the correct ethical and legal course of action?
- Discreetly notify a manager and follow hotel fraud protocol without confronting the guest alone (Correct answer)
- Publicly announce the fraud in the lobby to warn other guests
- Charge the card and resolve the issue with the bank afterward
- Refuse service but take no further action to avoid liability
Correct answer: Discreetly notify a manager and follow hotel fraud protocol without confronting the guest alone
Staff should follow hotel fraud protocols by notifying management discreetly to ensure proper handling and avoid unsafe confrontations.
Question 7: An employee reports a food safety violation to a government agency after management refuses to fix it. This employee is most protected by which legal concept?
- Whistleblower protection statutes (Correct answer)
- Employment at-will doctrine
- Vicarious liability
- Promissory estoppel
Correct answer: Whistleblower protection statutes
Whistleblower protection laws shield employees from retaliation when they report illegal or unsafe workplace practices to authorities.
CHP Law and Ethics 2
Under the Americans with Disabilities Act (ADA), which of the following is a hotel required to provide?