CHP Study Guide 2026
Everything you need to pass the CHP exam in one place: the exam format, every topic to study, real practice questions with explanations, flashcards, and full-length practice tests. Free, no sign-up needed.
📋 CHP Exam Format at a Glance
📚 CHP Topics to Study (72)
✍️ Sample CHP Questions & Answers
1. When a housekeeper encounters a 'Do Not Disturb' (DND) sign on a guest room for over 24 hours, what is the standard protocol?
Extended DND periods require escalation to management to perform a wellness check per security and guest safety protocols.
2. During a public area inspection, a supervisor finds a wet floor sign placed but the floor is already dry. What should the supervisor do?
Wet floor signs left after the hazard is resolved create confusion and may lead guests to distrust signage during actual hazards.
3. How many sets of towels are typically placed in a standard double-occupancy hotel guest room?
Towel placement is governed by individual hotel policy but standard practice bases the number of towels on the number of registered guests in the room.
4. The Americans with Disabilities Act (ADA) requires housekeeping staff to ensure that accessible guest rooms have:
ADA compliance requires housekeepers to maintain clear floor paths and not obstruct accessible features such as grab bars or roll-in shower space.
5. A hotel implementing an 'opt-in' towel replacement policy (towels changed only upon guest request) can expect to reduce laundry-related water usage by approximately:
Industry studies show that effective towel and linen reuse programs typically reduce laundry water consumption by 17–30% depending on guest participation rates.
6. What is the best use of benchmarking in housekeeping financial management?
Benchmarking lets managers identify whether their cost per occupied room, labor productivity, or supply usage is competitive relative to similar properties.