CHI CHI Lodging Operations & Housekeeping 1 — Questions and Answers
Question 1: What is the primary purpose of a property management system (PMS) in lodging operations?
- To manage reservations, check-ins, and room assignments (Correct answer)
- To process payroll for hotel staff
- To monitor food and beverage inventory
- To generate marketing campaigns
Correct answer: To manage reservations, check-ins, and room assignments
A PMS centralizes reservation management, check-in/check-out processes, and room assignment functions to streamline lodging operations.
Question 2: Which housekeeping metric measures the number of rooms cleaned per housekeeping labor hour?
- Occupancy rate
- Room attendant productivity ratio (Correct answer)
- RevPAR
- Average daily rate
Correct answer: Room attendant productivity ratio
The room attendant productivity ratio tracks how many rooms are cleaned per labor hour, helping managers schedule and evaluate housekeeping efficiency.
Question 3: In US lodging operations, what does 'turndown service' refer to?
- Refusing a guest reservation
- An evening service that prepares the guest room for sleep (Correct answer)
- Replacing all towels during a stay
- Inspecting rooms after checkout
Correct answer: An evening service that prepares the guest room for sleep
Turndown service is an evening housekeeping task that includes folding back bed linens, dimming lights, and leaving amenities to prepare the room for the guest's sleep.
Question 4: What is the standard par level concept as applied to linen inventory in housekeeping?
- The minimum number of linens required to operate for one day
- The maximum number of linens ordered per quarter
- The number of linens needed per occupied room per night
- The number of linen sets needed to support full operations across all cleaning cycles (Correct answer)
Correct answer: The number of linen sets needed to support full operations across all cleaning cycles
Par level in housekeeping refers to the number of linen sets required to cover all rooms in use, accounting for washing cycles and backup stock.
Question 5: Which of the following best describes a 'stayover' room in housekeeping terminology?
- A room that has been checked out and needs full cleaning
- A room occupied by a guest who is continuing their stay (Correct answer)
- A room blocked for VIP arrivals
- A room under maintenance
Correct answer: A room occupied by a guest who is continuing their stay
A stayover room is occupied by a guest who is not checking out that day, requiring a refresh service rather than a full departure clean.
Question 6: What is the role of a housekeeping floor supervisor in a lodging operation?
- To handle guest check-ins on each floor
- To inspect cleaned rooms and coordinate room attendants on assigned floors (Correct answer)
- To manage the hotel's laundry contracts
- To train new front desk agents
Correct answer: To inspect cleaned rooms and coordinate room attendants on assigned floors
A floor supervisor inspects rooms cleaned by attendants, addresses guest requests, and ensures quality standards are maintained on their assigned floors.
CHI CHI Lodging Operations & Housekeeping 1
What is the primary purpose of a property management system (PMS) in lodging operations?