Certified Agile Service Manager Trivia 2 — Questions and Answers
Question 1: Which Agile framework uses a board with columns such as 'To Do,' 'In Progress,' and 'Done' to visualize workflow?
- Scrum
- Kanban (Correct answer)
- SAFe
- XP
Correct answer: Kanban
Kanban uses a visual board to represent workflow stages and limit work in progress.
Question 2: In the context of Agile Service Management, what does WIP stand for?
- Work In Progress (Correct answer)
- Workflow Integration Process
- Work Initiation Plan
- Weekly Improvement Protocol
Correct answer: Work In Progress
WIP stands for Work In Progress, a key metric in Kanban that limits concurrent tasks to improve flow.
Question 3: Which concept from Lean methodology focuses on eliminating activities that consume resources but add no value to the customer?
- Kaizen
- Muda (Correct answer)
- Poka-yoke
- Heijunka
Correct answer: Muda
Muda is the Japanese term for waste — any activity that consumes resources without adding customer value.
Question 4: What is the primary role of a Service Owner in Agile Service Management?
- Writing user stories for service features
- Accountable for the end-to-end delivery and quality of a specific service (Correct answer)
- Managing the development team's sprint backlog
- Approving change requests in the CAB
Correct answer: Accountable for the end-to-end delivery and quality of a specific service
A Service Owner is accountable for the overall quality, performance, and continuous improvement of a specific service.
Question 5: In Scrum, what event provides an opportunity for the team to inspect and adapt their processes at the end of each sprint?
- Sprint Review
- Daily Scrum
- Sprint Retrospective (Correct answer)
- Sprint Planning
Correct answer: Sprint Retrospective
The Sprint Retrospective is held after the Sprint Review and focuses on improving the team's process, not the product.
Question 6: Which of the following best describes the concept of 'shift-left' in Agile Service Management?
- Moving senior staff to front-line support roles
- Resolving issues earlier in the process by empowering lower-tier support (Correct answer)
- Prioritizing incident resolution over problem management
- Shifting change approval to agile teams
Correct answer: Resolving issues earlier in the process by empowering lower-tier support
Shift-left means resolving issues at the earliest possible point, often by empowering Tier 1 support with more knowledge and tools.
Question 7: What term describes the practice of releasing small, frequent software updates to production rather than large, infrequent releases?
- Big Bang deployment
- Continuous Delivery (Correct answer)
- Waterfall release
- Stage-gate development
Correct answer: Continuous Delivery
Continuous Delivery is the practice of keeping software in a releasable state so small updates can be deployed frequently and safely.
Certified Agile Service Manager Trivia 2
Which Agile framework uses a board with columns such as 'To Do,' 'In Progress,' and 'Done' to visualize workflow?