Certified Agile Service Manager Agile SM Roles 2 — Questions and Answers
Question 1: Which role in Agile Service Management is primarily responsible for removing impediments that block the team's progress?
- Service Owner
- Scrum Master / Agile Coach (Correct answer)
- Product Owner
- Change Manager
Correct answer: Scrum Master / Agile Coach
The Scrum Master or Agile Coach actively identifies and removes obstacles that prevent the team from delivering value.
Question 2: In an Agile SM context, who holds accountability for the ROI and business value delivered by the service?
- Development Team Lead
- Scrum Master
- Product Owner (Correct answer)
- Release Manager
Correct answer: Product Owner
The Product Owner is accountable for maximizing the value of the product and the work of the development team.
Question 3: A Service Manager transitioning to Agile discovers that her traditional 'command and control' style conflicts with Agile principles. Which Agile SM role style should she adopt?
- Directive authority figure
- Servant leader (Correct answer)
- Technical architect
- Project sponsor
Correct answer: Servant leader
Agile SM requires servant leadership, where the manager empowers and supports the team rather than directing them.
Question 4: Which stakeholder is considered the 'voice of the customer' in Agile Service Management?
- Scrum Master
- Service Desk Analyst
- Product Owner (Correct answer)
- Change Advisory Board
Correct answer: Product Owner
The Product Owner represents customer and stakeholder interests and communicates their needs through the prioritized backlog.
Question 5: In Agile SM, who is responsible for ensuring that sprint ceremonies such as retrospectives and stand-ups actually occur?
- Product Owner
- Service Owner
- Scrum Master (Correct answer)
- IT Manager
Correct answer: Scrum Master
The Scrum Master facilitates all Agile ceremonies and ensures they happen on schedule and are productive.
Question 6: A newly formed Agile SM team is unclear about who should handle vendor negotiations. Which role typically owns vendor and supplier relationships in Agile SM?
- Scrum Master
- Service Owner (Correct answer)
- Product Owner
- Release Train Engineer
Correct answer: Service Owner
The Service Owner manages the end-to-end service lifecycle including supplier and vendor relationships.
Question 7: What distinguishes a cross-functional team in Agile Service Management from a traditional IT team?
- It reports to a single manager
- It includes all skills needed to deliver the service without external dependency (Correct answer)
- It focuses exclusively on development tasks
- It operates without a Product Owner
Correct answer: It includes all skills needed to deliver the service without external dependency
Cross-functional teams in Agile SM contain all competencies needed to accomplish work, reducing bottlenecks from external handoffs.
Certified Agile Service Manager Agile SM Roles 2
Which role in Agile Service Management is primarily responsible for removing impediments that block the team's progress?