CEH Cheat Sheet 2026

The 30 highest-yield CEH facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. When a room is classified as 'out of order' (OOO), what operational impact does this have? → The room cannot be sold and is excluded from occupancy calculations
2. Which of the following is an example of a 'process standard' in housekeeping quality control? → A defined sequence of steps room attendants must follow when making a bed
3. Why is it important to log equipment usage hours in a housekeeping department? → To schedule timely servicing and track when equipment needs replacement
4. In a hotel, who is responsible for developing and maintaining an exposure control plan for bloodborne pathogens? → The employer
5. An executive housekeeper wants to reduce linen replacement costs. Which strategy BEST addresses this goal without reducing service quality? → Implement a strict loss and damage tracking system
6. Which of the following is a primary staff management responsibility of a Certified Executive Housekeeper? → Developing cleaning schedules and supervising housekeeping staff.
7. What is the purpose of a 'courtesy call' made by housekeeping to occupied rooms? → To offer service, confirm guest needs, and build rapport
8. In a hotel with on-premises laundry (OPL), the soiled linen chute or collection area should be located: → Separate from clean linen storage to prevent cross-contamination
9. Which scheduling method best ensures adequate coverage during a hotel's peak occupancy weekends while controlling overtime costs? → Use a rotating schedule with staggered days off and cross-trained flex employees
10. Which training method is most effective for teaching housekeeping staff a new bed-making technique? → Demonstration followed by return demonstration
11. What is the significance of the 'moment of truth' concept in housekeeping guest service? → It describes any guest interaction that shapes their overall perception of the property
12. What is the significance of 'pick count' when specifying terry cloth products for a hotel? → It measures the number of filling yarns per inch, indicating density and absorbency
13. An executive housekeeper wants to benchmark their department's performance. Which data source provides the MOST relevant external comparison? → Industry survey data from hotel associations or STR reports
14. When evaluating an outside laundry (OL) contract, which service level metric is most critical to include? → Turnaround time, rewash rate, and loss/damage rate guarantees
15. An Executive Housekeeper is preparing the annual budget. The purchase of new, energy-efficient laundry machines would fall under which type of budget? → Capital Budget
16. Which factor should most influence the Executive Housekeeper's decision to replace aging cleaning equipment? → A cost-benefit analysis comparing repair costs to replacement costs and operational impact
17. What is the primary purpose of a Material Safety Data Sheet (MSDS/SDS) in waste management? → To provide hazard, handling, and disposal information for chemical products
18. Which cost is BEST classified as a fixed cost in a housekeeping department budget? → Department supervisor salary
19. What is the purpose of a linen discard tag or system in housekeeping operations? → To track items removed from service due to damage or excessive wear
20. A cross-training program in housekeeping PRIMARILY benefits the department by: → Increasing scheduling flexibility and operational resilience
21. An executive housekeeper notices that 20% of inspected rooms fail for the same defect each week. What quality tool is BEST suited to identify the root cause? → Fishbone (Ishikawa) diagram
22. What does the term 'lead time' mean in procurement? → The period between placing an order and receiving the goods
23. An executive housekeeper notices that a new employee consistently misses cleaning tasks in guest bathrooms. The BEST first step is to: → Conduct an informal coaching session and observe performance
24. During a room inspection, the inspector finds a coffee stain on the carpet that was not reported by the room attendant. What is the correct procedure? → Document the deficiency, notify maintenance, and counsel the room attendant
25. An executive housekeeper is preparing next year's operating budget. Which document is MOST useful as a starting reference? → Current year's actual expenditure and variance reports
26. The 'four-step method' of job instruction training includes prepare, present, try out, and: → Follow up
27. What are the key components of effective housekeeping management? → Proper planning, staffing, inventory control, and safety procedures
28. A new cleaning product is introduced to the department. According to OSHA HazCom, employees must be trained: → Before they work with the new chemical
29. Which approach best demonstrates a 'guest-first' philosophy in housekeeping operations? → Offering flexible housekeeping schedules based on guest needs
30. Which regulation requires hotels with 11 or more employees to post OSHA's 'Job Safety and Health: It's the Law' poster? → The OSH Act of 1970