CCT Coaching, Mentoring, and Performance Support 1 — Questions and Answers
Question 1: Which coaching model uses a four-stage questioning framework of Goal, Reality, Options, and Will?
- STAR model
- GROW model (Correct answer)
- ADKAR model
- DISC model
Correct answer: GROW model
The GROW model (Goal, Reality, Options, Will/Way Forward) is one of the most widely used structured frameworks for coaching conversations.
Question 2: The key distinction between coaching and mentoring in a corporate context is:
- Mentoring is always paid and coaching is always voluntary
- Coaching focuses on improving specific performance or skills; mentoring provides broader career guidance from an experienced advisor (Correct answer)
- Coaching only occurs in group settings while mentoring is always one-on-one
- Mentoring is always shorter in duration than coaching
Correct answer: Coaching focuses on improving specific performance or skills; mentoring provides broader career guidance from an experienced advisor
Coaching is performance-focused and time-bound, while mentoring involves a longer-term relationship offering career wisdom and organizational navigation.
Question 3: Active listening in a coaching context includes which of the following behaviors?
- Interrupting to offer solutions quickly
- Paraphrasing, asking clarifying questions, and withholding judgment to fully understand the coachee (Correct answer)
- Checking emails while the coachee speaks
- Providing immediate advice after the coachee's first sentence
Correct answer: Paraphrasing, asking clarifying questions, and withholding judgment to fully understand the coachee
Active listening requires full attention, reflective responses, and non-judgment to help the coachee feel heard and think more clearly.
Question 4: A corporate trainer using a coaching approach differs from a directive training approach in that the trainer:
- Tells the learner exactly what to do in every situation
- Asks powerful questions to help the learner discover solutions independently (Correct answer)
- Provides comprehensive manuals for self-study
- Evaluates learner performance using only standardized tests
Correct answer: Asks powerful questions to help the learner discover solutions independently
Coaching empowers learners to generate their own solutions through skilled questioning, rather than delivering answers from authority.
Question 5: Performance support tools (PSTs) in corporate training are best described as:
- Annual performance review forms
- Job aids such as checklists, decision trees, and quick reference guides used at the point of need on the job (Correct answer)
- Training certificates awarded after course completion
- Peer feedback questionnaires
Correct answer: Job aids such as checklists, decision trees, and quick reference guides used at the point of need on the job
Performance support tools provide immediate, context-specific guidance when and where it is needed, reducing the need to recall training from memory.
Question 6: In a formal mentoring program, a mentor's primary responsibility is to:
- Evaluate the mentee's annual performance for HR records
- Share knowledge, experience, and guidance to support the mentee's professional growth (Correct answer)
- Assign the mentee mandatory training courses
- Approve or deny the mentee's leave requests
Correct answer: Share knowledge, experience, and guidance to support the mentee's professional growth
A mentor serves as a trusted advisor who draws on their own experience to guide the mentee's development and career navigation.
CCT Coaching, Mentoring, and Performance Support 1
Which coaching model uses a four-stage questioning framework of Goal, Reality, Options, and Will?