CCA Change Models & Frameworks 1 — Questions and Answers
Question 1: What are the three phases of Kurt Lewin's change model?
- Unfreeze, Change, Refreeze (Correct answer)
- Plan, Do, Check
- Assess, Implement, Evaluate
- Design, Build, Test
Correct answer: Unfreeze, Change, Refreeze
Lewin's model describes organizational change in three phases: Unfreeze (prepare for change by destabilizing the status quo), Change (transition to the new state), and Refreeze (solidify the new patterns).
Question 2: What is Kotter's 8-step change model?
- A sequential process from creating urgency through anchoring changes in organizational culture (Correct answer)
- A model for changing computer operating systems
- A physical fitness program for workplace wellness
- A customer complaint resolution process
Correct answer: A sequential process from creating urgency through anchoring changes in organizational culture
Kotter's model includes: create urgency, form a coalition, develop a vision, communicate the vision, empower action, create quick wins, build on change, and anchor changes in culture.
Question 3: What is the ADKAR change management model?
- A model focused on individual change: Awareness, Desire, Knowledge, Ability, and Reinforcement (Correct answer)
- A software development lifecycle methodology
- An accounting and data keeping reporting system
- An automated disaster knowledge and recovery system
Correct answer: A model focused on individual change: Awareness, Desire, Knowledge, Ability, and Reinforcement
ADKAR focuses on individual change transitions: Awareness of the need to change, Desire to participate, Knowledge of how to change, Ability to implement, and Reinforcement to sustain.
Question 4: What is the difference between transformational and transactional change?
- Transformational fundamentally alters the organization; transactional involves incremental improvements within existing frameworks (Correct answer)
- They are identical concepts
- Transactional change is always more impactful
- Transformational change takes less time
Correct answer: Transformational fundamentally alters the organization; transactional involves incremental improvements within existing frameworks
Transformational change fundamentally reshapes organizational culture, strategy, or structure, while transactional change makes incremental improvements within the existing organizational framework.
Question 5: What is 'change saturation' in an organization?
- The point where too many simultaneous changes overwhelm employees' capacity to adapt (Correct answer)
- When all employees have fully embraced a change
- The ideal amount of change for maximum productivity
- When the change management budget is fully spent
Correct answer: The point where too many simultaneous changes overwhelm employees' capacity to adapt
Change saturation occurs when the volume, pace, and complexity of simultaneous changes exceed the organization's collective capacity to absorb them, leading to resistance, fatigue, and failure.
Question 6: What is appreciative inquiry as an approach to organizational change?
- A strength-based approach that identifies what works well and builds on those strengths (Correct answer)
- A critical analysis that focuses exclusively on organizational failures
- A financial audit of change management spending
- A legal inquiry into workplace complaints
Correct answer: A strength-based approach that identifies what works well and builds on those strengths
Appreciative inquiry takes a positive approach to change by discovering organizational strengths, envisioning desired futures, and designing initiatives that build on what already works well.
CCA Change Models & Frameworks 1
What are the three phases of Kurt Lewin's change model?