CBC CBC Business Ethics & Professional Standards 1 — Questions and Answers
Question 1: According to CBC professional standards, what must a coach do when a potential conflict of interest arises with a client?
- Ignore it if the coaching relationship is beneficial
- Disclose it to the client and manage or resolve it appropriately (Correct answer)
- Continue without disclosure to avoid awkwardness
- Immediately terminate the coaching engagement
Correct answer: Disclose it to the client and manage or resolve it appropriately
CBC ethics require coaches to disclose conflicts of interest and take steps to manage or resolve them to maintain trust and integrity.
Question 2: Which principle underlies the CBC code of ethics regarding client confidentiality?
- Information may be shared freely among colleagues
- Client information should be kept strictly confidential unless legally required otherwise (Correct answer)
- Confidentiality only applies to written communications
- Coaches may share anonymized client data without consent
Correct answer: Client information should be kept strictly confidential unless legally required otherwise
The CBC code mandates strict confidentiality of client information, with exceptions only for legal obligations or safety concerns.
Question 3: What is the CBC standard for a coach who reaches the limits of their competence during an engagement?
- Continue coaching and learn on the job
- Refer the client to a more qualified professional (Correct answer)
- End the engagement without explanation
- Expand scope without notifying the client
Correct answer: Refer the client to a more qualified professional
CBC standards require coaches to recognize competence boundaries and refer clients to appropriate professionals when those limits are reached.
Question 4: Under CBC professional standards, how should a coach handle a situation where a client discloses plans to harm themselves or others?
- Keep it confidential as all client information
- Immediately end the coaching relationship
- Break confidentiality and take appropriate action to ensure safety (Correct answer)
- Document it and address it in the next session
Correct answer: Break confidentiality and take appropriate action to ensure safety
Safety overrides confidentiality in CBC ethics; coaches must act to protect the client or others from serious harm.
Question 5: Which practice best demonstrates CBC's principle of non-discrimination in coaching?
- Coaching only clients from familiar cultural backgrounds
- Providing equitable service regardless of race, gender, religion, or socioeconomic status (Correct answer)
- Charging different fees based on client demographics
- Specializing exclusively in one industry sector
Correct answer: Providing equitable service regardless of race, gender, religion, or socioeconomic status
CBC requires coaches to serve all clients equitably without bias related to personal characteristics or background.
Question 6: What does the CBC standard of 'professional boundaries' primarily protect against?
- Coaches charging competitive market rates
- Dual relationships that could compromise objectivity or exploit the client (Correct answer)
- Coaches specializing in multiple industries
- Long-term coaching engagements
Correct answer: Dual relationships that could compromise objectivity or exploit the client
Professional boundaries prevent dual or multiple relationships that could impair the coach's objectivity or exploit the client's trust.
CBC CBC Business Ethics & Professional Standards 1
According to CBC professional standards, what must a coach do when a potential conflict of interest arises with a client?