CAM Technology & Information Management 2 — Questions and Answers
Question 1: A document management system (DMS) primarily helps organizations with:
- Processing payroll transactions
- Storing, organizing, retrieving, and controlling access to documents (Correct answer)
- Managing employee performance reviews
- Scheduling facility maintenance
Correct answer: Storing, organizing, retrieving, and controlling access to documents
A document management system centralizes the storage, organization, version control, and access management of organizational documents.
Question 2: What is the main benefit of implementing role-based access control (RBAC) in an organization's information systems?
- It speeds up login times for all users
- It ensures users only access information necessary for their job functions (Correct answer)
- It eliminates the need for passwords
- It automatically updates software on user devices
Correct answer: It ensures users only access information necessary for their job functions
Role-based access control restricts system access based on a user's role in the organization, ensuring the principle of least privilege and reducing unauthorized access risk.
Question 3: Which project management tool provides a visual timeline showing tasks, durations, and dependencies for a technology implementation project?
- SWOT analysis
- Gantt chart (Correct answer)
- Fishbone diagram
- Balanced scorecard
Correct answer: Gantt chart
A Gantt chart displays project tasks along a timeline, showing start and end dates, durations, and task dependencies, making it ideal for planning technology implementations.
Question 4: An administrative manager is concerned about employees using personal devices to access company email and data. The policy framework that addresses this is called:
- Bring Your Own Device (BYOD) Policy (Correct answer)
- Remote Desktop Protocol (RDP) Policy
- Virtual Private Network (VPN) Policy
- Mobile Data Management (MDM) Policy
Correct answer: Bring Your Own Device (BYOD) Policy
A BYOD policy governs how employees may use personal devices to access organizational systems, balancing convenience with security requirements.
Question 5: Which metric is most useful for measuring the effectiveness of an organization's help desk or IT support function?
- Number of software licenses purchased
- Mean time to resolution (MTTR) (Correct answer)
- Total IT department headcount
- Number of servers in the data center
Correct answer: Mean time to resolution (MTTR)
Mean time to resolution (MTTR) measures how quickly support issues are resolved on average, directly reflecting the effectiveness and efficiency of IT support services.
Question 6: Enterprise Resource Planning (ERP) systems benefit administrative managers primarily because they:
- Replace the need for human resources staff entirely
- Integrate core business processes into a single unified system (Correct answer)
- Provide free cloud storage for all documents
- Automate all customer service interactions
Correct answer: Integrate core business processes into a single unified system
ERP systems integrate functions such as finance, HR, procurement, and operations into one platform, improving data consistency and cross-departmental efficiency.
Question 7: When implementing a new administrative software system, a change management plan is important primarily to:
- Reduce the cost of software licensing
- Ensure staff adoption and minimize resistance to the new system (Correct answer)
- Speed up the technical installation process
- Eliminate the need for user training
Correct answer: Ensure staff adoption and minimize resistance to the new system
A change management plan addresses the human side of technology implementation by communicating benefits, providing training, and managing resistance to ensure successful adoption.
CAM Technology & Information Management 2
A document management system (DMS) primarily helps organizations with: