CAM Human Resources 2 — Questions and Answers
Question 1: A flight department manager notices a pilot's performance declining after a divorce. What is the most appropriate first step?
- Refer the pilot to the company's Employee Assistance Program (EAP) (Correct answer)
- Immediately remove the pilot from flight status permanently
- Ignore it unless a safety violation occurs
- Document the issue and wait for the annual review
Correct answer: Refer the pilot to the company's Employee Assistance Program (EAP)
EAPs provide confidential support for personal issues affecting performance and are the recommended first intervention.
Question 2: Under the FLSA, which flight department position is most likely classified as non-exempt and eligible for overtime pay?
- Line service technician (Correct answer)
- Director of aviation
- Chief pilot
- Aviation department manager
Correct answer: Line service technician
Line service technicians typically perform hourly, non-managerial duties that do not meet FLSA exemption tests.
Question 3: During an interview for a maintenance technician position, which question is legally permissible?
- Are you able to perform the essential functions of this job with or without reasonable accommodation? (Correct answer)
- Do you have any disabilities that would affect your work?
- How old are you?
- Are you planning to have children soon?
Correct answer: Are you able to perform the essential functions of this job with or without reasonable accommodation?
The ADA permits asking about ability to perform essential job functions but prohibits direct inquiries about disabilities.
Question 4: A scheduler files a hostile work environment complaint against a captain. What should the aviation manager do first?
- Initiate a prompt, impartial investigation following company policy (Correct answer)
- Transfer the scheduler to another department immediately
- Wait to see if the behavior continues
- Ask the captain to apologize privately
Correct answer: Initiate a prompt, impartial investigation following company policy
Employers must promptly and impartially investigate harassment complaints to meet legal obligations and protect employees.
Question 5: Which compensation strategy best helps a corporate flight department retain experienced pilots during an airline hiring surge?
- Benchmarking salaries against current industry survey data and adjusting accordingly (Correct answer)
- Freezing salaries to control costs
- Offering only non-monetary recognition
- Reducing benefits to fund a one-time bonus
Correct answer: Benchmarking salaries against current industry survey data and adjusting accordingly
Regular benchmarking against industry compensation surveys keeps pay competitive and supports retention.
Question 6: What is the primary purpose of a progressive discipline policy in a flight department?
- To correct behavior through escalating steps while documenting fair treatment (Correct answer)
- To terminate employees as quickly as possible
- To avoid ever firing an employee
- To replace performance appraisals
Correct answer: To correct behavior through escalating steps while documenting fair treatment
Progressive discipline aims to correct behavior with escalating consequences while creating a documented, defensible record.
Question 7: A new hire in the flight department must complete DOT/FAA drug and alcohol program requirements. Which test is required before performing safety-sensitive functions?
- Pre-employment drug test with a verified negative result (Correct answer)
- Random alcohol test within 90 days
- Annual physical only
- Post-accident test
Correct answer: Pre-employment drug test with a verified negative result
DOT regulations require a verified negative pre-employment drug test before an employee performs safety-sensitive functions.
CAM Human Resources 2
A flight department manager notices a pilot's performance declining after a divorce.
What is the most appropriate first step?