CALT Change Management & Organizational Transformation 1 — Questions and Answers
Question 1: Which phase of Kotter's 8-Step Change Model focuses on sustaining acceleration and preventing regression?
- Creating the guiding coalition
- Generating short-term wins
- Consolidating gains and producing more change
- Anchoring new approaches in the culture (Correct answer)
Correct answer: Anchoring new approaches in the culture
Anchoring new approaches in the culture (Step 8) ensures changes become embedded in organizational norms and are not reversed over time.
Question 2: In Lewin's Change Management Model, what does the 'Unfreeze' stage primarily involve?
- Implementing new processes and behaviors
- Evaluating the results of the change initiative
- Preparing the organization by breaking down the status quo (Correct answer)
- Reinforcing new behaviors through rewards
Correct answer: Preparing the organization by breaking down the status quo
The Unfreeze stage prepares people for change by challenging existing mindsets and creating motivation to move away from the current state.
Question 3: A leader notices employees are resistant to a new ERP system rollout. Which strategy is MOST effective for overcoming this resistance?
- Mandate adoption with disciplinary consequences for non-compliance
- Engage key stakeholders early and provide adequate training and support (Correct answer)
- Delay the rollout until resistance disappears naturally
- Replace resistant employees with more adaptable staff
Correct answer: Engage key stakeholders early and provide adequate training and support
Early stakeholder engagement combined with training and support addresses the root causes of resistance—uncertainty and lack of capability.
Question 4: The ADKAR model of change management stands for Awareness, Desire, Knowledge, Ability, and:
- Accountability
- Reinforcement (Correct answer)
- Alignment
- Resilience
Correct answer: Reinforcement
ADKAR (Prosci) concludes with Reinforcement, which ensures that change is sustained and individuals do not revert to old behaviors.
Question 5: Which type of organizational change involves fundamentally rethinking and restructuring core business processes to achieve dramatic improvements?
- Incremental change
- Business process reengineering (Correct answer)
- Adaptive change
- Developmental change
Correct answer: Business process reengineering
Business process reengineering (BPR) involves radical redesign of processes to achieve breakthroughs in performance, cost, quality, and speed.
Question 6: During organizational transformation, a 'burning platform' metaphor is used to describe:
- The risk of technology failures during implementation
- A compelling urgency that motivates people to accept change (Correct answer)
- The financial cost associated with the change initiative
- The destruction of legacy systems before migration
Correct answer: A compelling urgency that motivates people to accept change
A 'burning platform' communicates a crisis or urgent threat that makes staying in the current state more dangerous than changing, driving motivation to act.
Question 7: What is the primary role of a 'change champion' in an organizational transformation?
- Providing legal oversight for the change initiative
- Auditing financial expenditures related to the change
- Advocating for and modeling the change to influence peers (Correct answer)
- Designing the technical architecture of new systems
Correct answer: Advocating for and modeling the change to influence peers
Change champions act as internal advocates who model desired behaviors and help build buy-in among their peer groups throughout the transformation.
CALT Change Management & Organizational Transformation 1
Which phase of Kotter's 8-Step Change Model focuses on sustaining acceleration and preventing regression?