Call Center Hosting Cloud Infrastructure & Hosting Models 1 — Questions and Answers
Question 1: Which cloud deployment model gives a call center exclusive use of dedicated infrastructure managed by a third-party provider?
- Public cloud
- Private cloud (Correct answer)
- Hybrid cloud
- Community cloud
Correct answer: Private cloud
A private cloud provides dedicated infrastructure for a single organization, managed by a third-party provider.
Question 2: What term describes a call center hosting model that combines on-premises infrastructure with cloud-based services?
- Multi-cloud
- Hybrid cloud (Correct answer)
- Public cloud
- Serverless
Correct answer: Hybrid cloud
A hybrid cloud model blends on-premises infrastructure with public or private cloud services.
Question 3: In hosted call center solutions, what does 'multi-tenancy' mean?
- Multiple data centers in one region
- Multiple customers share the same infrastructure (Correct answer)
- Multiple agents sharing one phone line
- Multiple carriers providing redundancy
Correct answer: Multiple customers share the same infrastructure
Multi-tenancy means multiple customers (tenants) share the same underlying infrastructure while keeping their data isolated.
Question 4: Which service model provides call center software, telephony, and infrastructure all managed by a vendor over the internet?
- IaaS
- PaaS
- SaaS (Correct answer)
- BaaS
Correct answer: SaaS
SaaS (Software as a Service) delivers a complete, managed application—including call center tools—over the internet.
Question 5: What is the primary advantage of hosting a call center on a public cloud platform like AWS or Azure?
- Higher latency
- Elastic scalability on demand (Correct answer)
- Dedicated hardware ownership
- Reduced internet dependency
Correct answer: Elastic scalability on demand
Public cloud platforms offer elastic scalability, allowing call centers to scale agent seats and resources up or down on demand.
Question 6: A call center that runs its phone system entirely on-premises without any cloud component is using which model?
- Hosted CCaaS
- Hybrid deployment
- On-premises (legacy) deployment (Correct answer)
- Edge computing
Correct answer: On-premises (legacy) deployment
An on-premises deployment means all hardware and software reside within the company's own facilities.
Call Center Hosting Cloud Infrastructure & Hosting Models 1
Which cloud deployment model gives a call center exclusive use of dedicated infrastructure managed by a third-party provider?