CAD Leadership and Administration 2 — Questions and Answers
Question 1: Which of the following is the MOST appropriate way to handle a conflict between two activity staff members?
- Ignore the conflict and hope it resolves itself
- Address the conflict directly and privately, helping both parties reach a resolution (Correct answer)
- Take one staff member's side publicly
- Transfer one staff member to a different department immediately
Correct answer: Address the conflict directly and privately, helping both parties reach a resolution
Addressing conflicts directly, privately, and constructively helps resolve issues without damaging team dynamics.
Question 2: Volunteers in the activity department should receive:
- No training, as they are not paid employees
- An orientation covering facility policies, resident rights, and their specific role (Correct answer)
- The same training as paid professional staff
- Training only if they will be working independently with residents
Correct answer: An orientation covering facility policies, resident rights, and their specific role
All volunteers working with residents must receive an orientation that covers facility policies, resident rights, confidentiality, and their specific duties.
Question 3: An activity department budget typically includes which of the following categories?
- Medical supplies and medications
- Supplies, equipment, entertainment, and staff training costs (Correct answer)
- Only craft supply expenses
- Building maintenance costs
Correct answer: Supplies, equipment, entertainment, and staff training costs
Activity budgets cover supplies, equipment, entertainment costs, staff development, and other programming expenses.
Question 4: Which of the following best describes the role of the activity director in facility-wide quality improvement?
- Activity directors are not involved in quality improvement efforts
- The activity director contributes activity-related data and participates in quality assurance and performance improvement (QAPI) processes (Correct answer)
- The activity director only participates when required by the state
- The activity director leads all QAPI meetings as the primary facilitator
Correct answer: The activity director contributes activity-related data and participates in quality assurance and performance improvement (QAPI) processes
Activity directors contribute activity-related outcomes data and participate in the facility's interdisciplinary QAPI process.
Question 5: How should an activity director respond to a below-average state survey citation related to activity services?
- Dispute every finding without reviewing the documentation
- Develop a plan of correction that addresses root causes and implements measurable improvements (Correct answer)
- Blame nursing staff for the deficiency
- Wait for the next survey before making changes
Correct answer: Develop a plan of correction that addresses root causes and implements measurable improvements
A plan of correction should address root causes, describe corrective actions, and include measurable outcomes and timelines.
Question 6: When an activity director delegates tasks to activity assistants, they should:
- Delegate all responsibilities without any follow-up
- Assign tasks based on the assistant's skills and provide clear instructions and oversight (Correct answer)
- Only delegate non-essential tasks
- Avoid delegation to maintain full personal control
Correct answer: Assign tasks based on the assistant's skills and provide clear instructions and oversight
Effective delegation matches tasks to the staff member's competencies, provides clear direction, and includes appropriate follow-up and oversight.
CAD Leadership and Administration 2
Which of the following is the MOST appropriate way to handle a conflict between two activity staff members?