Amazon Situational Judgment 1 — Questions and Answers
Question 1: You are a warehouse associate and discover a safety hazard — a spill near a high-traffic conveyor area. What should you do FIRST?
- Immediately block the area and report it to your supervisor (Correct answer)
- Finish your current task, then report the hazard
- Wait for a safety officer to notice it during rounds
- Clean it up yourself without telling anyone
Correct answer: Immediately block the area and report it to your supervisor
Safety hazards must be addressed immediately by blocking the area to prevent injury and reporting to a supervisor so proper protocols are followed.
Question 2: A customer contacts Amazon customer service, frustrated that their package arrived damaged. What is the BEST first response?
- Apologize and immediately offer a replacement or refund (Correct answer)
- Explain that Amazon is not responsible for damage during shipping
- Ask the customer to contact the third-party seller directly
- Transfer the customer to the shipping department
Correct answer: Apologize and immediately offer a replacement or refund
Amazon's customer obsession principle means proactively resolving the issue with an apology and immediate remedy like a replacement or refund.
Question 3: Your manager assigns you an urgent new task, but you are in the middle of completing a project with a deadline in two hours. What is the MOST appropriate action?
- Inform your manager of the current deadline conflict and ask which task to prioritize (Correct answer)
- Drop the current project and start the new urgent task immediately
- Ignore the new task and finish your original project first
- Delegate the new task to a coworker without informing your manager
Correct answer: Inform your manager of the current deadline conflict and ask which task to prioritize
Communicating the conflict and asking for prioritization guidance ensures your manager can make an informed decision and prevents both tasks from being missed.
Question 4: During a team meeting, a colleague presents an idea as their own that you had shared with them privately. What should you do?
- Speak up professionally by mentioning that you had previously discussed this idea together (Correct answer)
- Confront your colleague aggressively in front of the team
- Say nothing during the meeting and complain to others afterward
- Dismiss the idea so it does not move forward
Correct answer: Speak up professionally by mentioning that you had previously discussed this idea together
Calmly and professionally noting your prior contribution ensures credit is properly acknowledged without creating unnecessary conflict.
Question 5: You notice a consistent discrepancy between physical inventory counts and the system records at your fulfillment center. What is the BEST course of action?
- Document the discrepancy with details and report it to your supervisor or inventory team (Correct answer)
- Manually adjust the system records yourself to match the physical count
- Ignore the discrepancy unless it exceeds a certain threshold
- Assume the system is always correct and recount the physical inventory
Correct answer: Document the discrepancy with details and report it to your supervisor or inventory team
Documenting and reporting the discrepancy allows the inventory team to investigate root causes and apply the correct fix through proper channels.
Question 6: A new team member is struggling to meet their daily productivity targets during their first week. What is the MOST helpful response?
- Offer guidance and share tips while ensuring your own work is also completed (Correct answer)
- Report the new employee's low performance to management immediately
- Ignore the situation since their performance is not your responsibility
- Do their work for them to ensure team targets are met
Correct answer: Offer guidance and share tips while ensuring your own work is also completed
Mentoring a new colleague helps them succeed while maintaining your own performance, reflecting Amazon's value of earning trust and raising the bar for the team.
Question 7: You realize you made an error that caused a customer's order to be shipped to the wrong address. What should you do FIRST?
- Immediately acknowledge the mistake to your supervisor and begin correcting the order (Correct answer)
- Hope the error is caught by another team member before the customer notices
- Wait to see if the customer complains before taking any action
- Blame the system error and document it as a technical glitch
Correct answer: Immediately acknowledge the mistake to your supervisor and begin correcting the order
Owning mistakes immediately and acting to correct them reflects Amazon's leadership principle of Ownership and minimizes customer impact.
Amazon Situational Judgment 1
You are a warehouse associate and discover a safety hazard — a spill near a high-traffic conveyor area.
What should you do FIRST?