AARC AARC - Accredited Automotive Recycler Customer Service & Parts Sales Questions and Answers 2 — Questions and Answers
Question 1: In the U.S. recycled auto parts market, what does the acronym 'OEM' mean when describing a part's origin?
- Original Equipment Manufacturer (Correct answer)
- Older Engine Model
- Outbound Equipment Material
- Overhead Engine Mechanism
Correct answer: Original Equipment Manufacturer
OEM refers to parts made by the original vehicle manufacturer, which are typically preferred over aftermarket alternatives.
Question 2: Which pricing strategy do most AARC-certified recyclers use to ensure competitive and consistent used parts pricing?
- Reference to industry price guides such as Hollander or Car-Part.com market data (Correct answer)
- Setting prices based solely on the recycler's guess
- Always pricing 10% above new part retail
- Using only in-house historical sales with no external benchmarks
Correct answer: Reference to industry price guides such as Hollander or Car-Part.com market data
Industry price guides and market data tools like Car-Part.com ensure recyclers price competitively and consistently.
Question 3: When advertising recycled parts online through platforms like Car-Part.com, what is the most important data field to keep accurate?
- Part condition/grade and interchange number (Correct answer)
- The recycler's phone number only
- The color of the recycler's facility
- The original purchase price of the donor vehicle
Correct answer: Part condition/grade and interchange number
Accurate condition/grade and interchange numbers ensure customers find the right part and reduce costly returns.
Question 4: What does 'LKQ' stand for in the recycled auto parts industry?
- Like Kind and Quality (Correct answer)
- Low Key Quote
- Licensed Knowledge Qualification
- Lightweight Kinetic Quality
Correct answer: Like Kind and Quality
LKQ (Like Kind and Quality) is a standard used by insurers to specify recycled parts that match the condition of the damaged original.
Question 5: An AARC-certified recycler selling to body shops should be familiar with which industry-standard estimating system that insurers use to specify parts?
- CCC ONE, Mitchell, or Audatex (Solera) (Correct answer)
- QuickBooks estimating
- AutoCAD part design
- OSHA parts registry
Correct answer: CCC ONE, Mitchell, or Audatex (Solera)
CCC ONE, Mitchell, and Audatex are the major estimating platforms insurers and body shops use to specify OEM, aftermarket, and recycled parts.
Question 6: What is the primary benefit of integrating an inventory management system (IMS) with Car-Part.com for an AARC-certified recycler?
- Real-time online availability of parts, reducing customer inquiries for out-of-stock items (Correct answer)
- Eliminating the need to grade parts
- Automatically generating environmental compliance reports
- Reducing the number of employees needed on the sales floor
Correct answer: Real-time online availability of parts, reducing customer inquiries for out-of-stock items
IMS integration with Car-Part.com ensures real-time inventory visibility, improving customer experience and reducing wasted sales calls.
AARC AARC - Accredited Automotive Recycler Customer Service & Parts Sales Questions and Answers 2
In the U.S. recycled auto parts market, what does the acronym 'OEM' mean when describing a part's origin?